Axi

蒋 13731846137

Unverified

Japan

Withdrawals have been consistently rejected, customer service replies are all technical issues, everyone beware‼️

Peri22

Unverified

Turkey

Someone has scammed my account and stolen my money. I reported approximately 20 minutes later to the company about this they put restriction onto my account on 22nd of May and still waiting for the results of investigation and the restrictions is going on and no one is helping me to withdraw the rest of the money from my account to my original binance account. I don't know what they are investigating but the thing is security is too poor in this company hope that they will return to my emails and will so the problem when they solve it I will share it here also the solution and the time period

肯尼

Verified

Taiwan

The author's evaluation of Axi tends to be average. Although the company's AI robot replies are very timely and accurate, identity verification and deposit/withdrawal speeds are fast, and it has good regulatory bodies, there are 22 complaints on Forex Sky Eye. The author saw that some of the complainants provided screenshot proofs, which are basically unlikely to be fabricated. The information obtained by querying the AI for confirmation is that Taiwan falls within the scope of offshore regulation (St. Vincent and the Grenadines FSA). Offshore regulation belongs to regulatory bodies with weaker regulatory strength. Additionally, the AI mentioned that Axi has some stricter internal control mechanisms. If the system determines that an account has abnormal trading behavior (such as illegal arbitrage or order abnormalities caused by unstable network connections), it may deduct profits or freeze the account, which is also a common reason for generating a large number of complaints. Furthermore, Axi does not have cent/Micro accounts, which poses a higher risk for forex beginners. For example, recently, gold experienced a short-term 1-minute move of less than 10 minutes, potentially resulting in a market movement of tens of thousands of points. This is too risky for beginners, subjecting them to very high psychological pressure before they have even mastered the techniques. Based on the above reasons, the author gives it a medium rating. Other recommendations: Axi's Select account type has a nature similar to a trader exam. While earning the profits one was already supposed to earn, as long as one complies with Axi Select's regulations, there is a chance to receive an additional share of the profits. This is different from trader exams that require paying an additional exam fee. It is a good scheme for risk-free capital amplification.

Neutral

03-19

FX7553574572

Unverified

Ireland

Tight spreads on majors, clean execution. Would like more index CFDs.

Neutral

06-18

FX1206856634

Verified

Indonesia

I have submitted several withdrawal requests, but so far none of them have been processed.

FX1206856634

Verified

Indonesia

I always fail to make a withdrawal.

Harfedo

Unverified

Indonesia

Spreads in axi on majors are just insane. No widening during news, pips aren’t being eaten.

Neutral

05-21

Teoret

Unverified

Philippines

My assessment of Axi's support is mixed in a specific way. During weekday trading hours the quality is genuinely good — responses are timely, agents appear to understand trading rather than simply reading from scripts, and issues I have raised have been resolved without excessive back and forth. The limitation becomes apparent on weekends. For EU clients the support window closes Friday evening and does not reopen until Monday morning. I trade occasionally over the weekend and on two separate occasions had questions that could not wait. Both times I had to manage the situation without broker assistance. This is a documented limitation rather than a failure of the service itself but it is worth factoring into your decision if weekend trading is part of your routine.

Neutral

04-23

小兔乖乖

Unverified

Australia

Last Thursday, April 2nd. Before the market opened, I had 0.3 lots of sell orders and 0.3 lots of buy orders in silver, meaning my account was in a locked-in state. Logically, locking in orders shouldn't tie up margin! And because I had locked in orders, I shouldn't be affected by market fluctuations! However, Axi, without my consent, closed each position at a very bad price. Both my 0.3 lot buy and 0.3 lot sell orders in silver resulted in losses for all of them! Closing a client's account without their consent is illegal! Before the market opened, my account had $1200 available balance. After the market opened, due to Axi's series of unauthorized closing operations, my balance became -$200! I was furious and complained to Axi customer service, demanding compensation. Customer service replied that market fluctuations caused margin changes, leading to the liquidation. I was even more furious. I said, "Axi, don't keep using 'insufficient margin for forced liquidation' to confuse the issue! Do you think you're a native human who hasn't studied math?! First, locking in positions doesn't use up margin, and even if some is used, it's extremely small. Second, how can margin be affected by market fluctuations when positions are locked?! The margin requirement was less than $100, and in a locked position, the margin couldn't possibly be affected by the market! I had $1200 available at the time, how could it possibly lead to forced liquidation?! It's like going to a bank to deposit $1200, and the bank charges you $1400 in fees—isn't that absurd? Is that reasonable and legal? I know Axi sometimes has exaggerated slippage, but even the most exaggerated slippage can't possibly be forced to liquidate one by one at a bad, losing price when I've already locked in positions, with less than $100 in margin and $1200 in available funds! And without the client's permission, at bad price points!" I am filing a claim.

周一

Unverified

Vietnam

Today, Axi has even resorted to the same despicable tactics as those fraudulent platforms. Simply because a client made a profit—three times their initial investment—a mere $14,000 was enough for Axi to employ underhanded methods to obstruct withdrawals. Below is a detailed account of the incident and relevant evidence. Withdrawal: Here's the key point! On March 27, 2026, the fourth withdrawal attempt was made, totaling $104,381. This is where the story begins. Axi started using the same tricks as fraudulent platforms. First, they froze the client's withdrawal permissions, preventing them from withdrawing any funds, and they received no email explaining the reason for the inability to withdraw. The client had no choice but to turn to us, because we were the ones who recommended Axi to the client. We had previously claimed that Axi was highly reliable, had a high brand recognition, and a strong and reputable company, and that we were in talks with the client to bring in a larger amount of funds to open an account with Axi. So, I had to contact the account manager, who told me the client needed to complete KYC. However, for other clients who had lost money, we'd never encountered a KYC requirement before; KYC was always done at the time of account opening. We'd never had a situation where withdrawals were blocked by requiring KYC. Okay, since that's the case, the client had to cooperate with Axi by submitting all the complicated documents required for KYC. The first requirement was proof of address: bank statements and mobile phone statements were invalid; a residential address matching the account holder's utility bills (water, electricity, gas). (For a Vietnamese client, many houses are private residences, and the property ownership might be in the parents' names. This alone is enough to shut out most clients. I've never heard of any institution disregarding bank statements as proof of address. Axi's requirement was eye-opening; it's clearly designed to make KYC submission more difficult, the goal being to prevent withdrawals—it's not as simple as just making profits and preventing losses). Finally, the required KYC documents were completed. But the result wasn't the restoration of withdrawal privileges, and Axi didn't send any email notification about the next steps.

ezzeddin

Unverified

Egypt

This broker tried to hack my account, steal my money, and zero out my account unjustly. I filed a complaint with them about this, and after nearly 20 days of continuous communication, they told me they couldn't process my refund because I made a valid withdrawal, which I never actually received. They also changed my withdrawal method without my knowledge. They changed my cryptocurrency wallet and stole my money.

FX2995228648

Verified

Japan

I traded with the deposit bonus at axi. It was an auto rebate account linked to an IB, but I lost and ended up with a negative balance. Normally, I would expect it to be reset to zero right away, and the auto rebate for that trade would be credited. However, the auto rebate was granted on top of the negative balance, offsetting it, and as a result, the rebate is also zero. I complained, but nothing was done. Those who use the bonus should be careful.

Ray22

Unverified

United Kingdom

I don't like that you need to maintain minimum activity. If you barely trade for a month — they can downgrade you. It's annoying.

Neutral

01-25

FX2995228648

Verified

Japan

I don't use it because it occasionally freezes and the cashback is low. The spread is probably better than average, though.

Neutral

2025-08-17

FX3144067242

Unverified

Kuwait

I withdrew my money and it appeared to me that it was withdrawn and I did not receive it and I sent them an email and they were late in responding and they give me an appointment to solve the problem and they do not solve it. I will put the pictures and attachments to make sure of this report

FX6369975932

Verified

Japan

Even with the standard account, the spreads are tight and slippage seems minimal. Trading is easy, but the account page is somewhat difficult to use, and support is hard to reach. Another downside is the account limit of up to five. I requested support to delete unnecessary accounts, but I still haven't received a response.

Neutral

2025-07-24

jãoCruz007

Unverified

Brazil

My last deposit was not added to... My last deposit was not added to my MT4 account. It shows that it was deposited, but the amount was not credited. My account is now in the red. What a shame about this company, just because I made a withdrawal and am in the black with them. so the amount I deposited was not added to my account. It's theft. Stay away if you are in credit with them and don't deposit again. Be warned... I have my doubts about this broker. Be smart and if you are in credit with them, don't deposit again, because they will leave your account with a negative balance and your deposit will not be available for trading. Get out.

Tobe7941

Unverified

Philippines

My fund on my axi account was stolen two times. The second time was stopped after informing that I did notmade the withdrawal. I reach out to axi, they lock my account for over 3 months for them to investigate. Afterwards, they refuse to refund the stolen amount. Beware depositing to this AXI platform, hackers

Beny878

Unverified

Indonesia

Initially, I intended to join the Axi broker due to their high ratings, but the reality is very different. I constantly fail to withdraw money and am always told to wait when contacting customer service. When the time comes, I try again but still fail. This broker has high ratings but always fails in money withdrawal. If this isn't resolved, I will add this person to the blacklist.

Jaime Viña Rojas

Unverified

Colombia

On May 7, 2025, I found USD 920 withdrawn from my AXI MT4 account on April 24, 2025, without my consent, to a UAE bank, leaving USD 7.51. AXI confirmed the fraudulent transaction but only gave a reference number, asking me to contact the bank. My KYC documents were deleted from their portal, and no record of the fraudulent account existed. AXI said the transaction came from a Bosnia-Herzegovina IP, but blamed me, suggesting a VPN or shared credentials. This is unacceptable, as they failed to verify the withdrawal or protect my account. After 16 days, their response cited terms, refusing responsibility. I reported this to ASIC, FCA, and The Financial Commission. AXI’s negligence caused me financial loss and distress. I have evidence and urge traders to be cautious with AXI. J.A.V.R. Bucaramanga (Colombia) August 1, 2025

Etrion66

Unverified

Singapore

I often trade at night, and it is important that everything works during that time. Axi doesn't disappoint: the support team responds promptly, and the orders are executed quickly. I feel there are no time constraints.

Neutral

2025-06-24