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The trading company cannot properly handle it.
I was trading gold futures at a financial investment center in Malaysia called HFMARKET under the name of a company regulated by the UK Financial Conduct Authority (FCA). The incident occurred on July 17th (trading platform time: 7:36 AM), when the HFM MT5 trading platform forcibly liquidated my position. The liquidation price did not match the actual market price, and the liquidation order recorded in the trading platform log did not correspond with the liquidation time. The company failed to explain the discrepancy between the liquidation price and actual market data. For simultaneously liquidated trades, the liquidation prices differed by 100 pips: - Buy order: Price 3400, but liquidated at 3249 - Sell order: Price 3254, but liquidated at 3427 The day's market high was 3352.86, and the low was 3309.45. I provided evidence and demanded the company properly resolve this matter, but they failed to offer a satisfactory explanation. An unreasonable 100-point discrepancy appeared in the trading spread. Furthermore, the photos I submitted also show significant discrepancies: At 4:36, I performed no actions, yet the spread and price differed by 100 points, with the platform's forced liquidation occurring at this exact time of 4:36. At 7:36, the spread and price records do not match. Backend records show no orders at 7:36, yet the forced liquidation time is recorded as 7:36 in the photo. I immediately emailed HFMARKETS to lodge a complaint. The company requested all supporting evidence and photos, which I have consistently provided. However, the company has yet to offer any reasonable response and remains silent.
+3
LAM SAU FONG
Verified
2025-09-15
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