Unable to trade

Based on a group recommendation I started trading in FXTM from my Trust Wallet at fxtms.org which had the logo of FXTM (see pict below). I did some diligence and saw FXTM was legit and regulated. So I did some trading with small money and had some success, and was able to withdraw my funds. I than added $22,000. After some trading (ups and downs), I was able to get my account to $67.000. I than tried to withdraw about $30,000 and I received an email asking me to upgrade to a premium account before they release my withdraw. Of course this upgrade requires me to pay a $13,000 fee which I did not do. Never was this explain to me till I attempted to get my money back. Basically a bait and switch and they are holding my money hostage for the fee. If someone can advise me on getting it back that will be appreciated. I think this was a SCAM - from the group to platform used. I will add a copy of the people and there pictures on the group as well.

actually i didnt like them a lot but ist not bad at all.

Very good in spreads, leverage, and other aspects but it is not very intuitive, difficult to access for trading, and the methods for withdrawals are not very practical, with too much delay in customer service.

The trading clearly charges spreads, commissions, fees and other expenses. Lower costs can directly enhance investors' potential returns.

When trying to withdraw to a local bank, a message pops up saying to make a deposit first. Local bank deposits have been blocked since when? I don't understand why they say there is no record of a deposit. Even though it is clearly shown in the transaction history. Anyway, I received confirmation that the deposit confirmation and other documents have been processed. Even though it has been confirmed, the messages continue to appear. If you want to withdraw in coins, it says to use the local bank initially entered. I sent the deposit confirmation and error message asking for confirmation, but it continues to not work even though it says it has been processed. This clearly seems to be a withdrawal delay. If possible, I think I need to sort out the remaining accounts as well.

I often can't log into my account, it says the username or password is incorrect, but they are not. I even changed my password via SMS, but still couldn't log in. I added a manager from the official website on WeChat, we chatted briefly and then they stopped replying; further inquiries were also ignored. Previously, I had several accounts under this login, but when I tried to access them six months later, all accounts had disappeared even though the username and password were correct. Recently, I couldn't log in at all with these credentials. Accessing their official website is very unstable, sometimes I can't get through at all. Even if there is money in your account, you can't log in, you have no way to withdraw it.

I deposited through cryptocurrency but did not receive the funds in my account, and customer service did not respond.

This broker provides low spread and good charting options for newbie traders. Especially in news time i figured out to have normal rates in candles. I would prefer to keep working for it.

FXTM has been pretty good with its low deposit requirement and a wide range of markets. Using MT4 and MT5 feels smooth. Support is there when you need it but sometimes isn't as quick as I'd hope. Overall, FXTM works well.

Most important part is the fact that they are answering a request within a minute unless within seconds of time. Great to write with an actual human who is more likely to give an answer that we needed. I am always happy when I need to understand something; I know I can count on them.

I try to contact live chat on the site over 2 days now no repsonse is there any probelm with your contact support team I have tried telegram facebook live chat whatsapp no body is responding

On the afternoon of March 5, 2023, I suddenly received 5 text message reminders that the withdrawal was successful. I thought it was a joke, so I went to the toilet with a smile. Thinking that something was wrong, I quickly logged in to the account. All the funds in the account were suddenly transferred to Fu. I opened my USD wallet and was withdrawing money like crazy. I quickly changed my password and I was still withdrawing money during the modification process. Since I didn’t leave the account manager’s phone number at that time, all the previous manual customer pages of FXTO turned into robots, turning me into a robot. I was so anxious that I could only send an email to the official to stop my withdrawal. My total account balance was about 53,000USD. 1,700USD was transferred out to 1,500 USD from the first account, and 46,000USD was transferred out from the second account, which was about 52,000USD. I held a position margin. It was not enough to close the position. I took 15,000USD from the virtual currency channel of the wallet, leaving more than 30,000 USD. The withdrawal was completed very quickly in more than ten minutes. My wallet address was bound and verified, but the 15,000USD withdrew did not arrive in my account. Wallet, I quickly took out the remaining amount through the bound bank card. Futuo is too unsafe. The platform even withdraws funds without personal verification and cannot guarantee the safety of funds. The final reply from customer service said that my email information was leaked to ensure that third parties cannot access my email. The key problem is that Futuo did not make any The verification code will not be sent to the email address, so what is the use of accessing my email address. This led to my debt crisis, with a total loss of over 20,000USD

It has been impossible to withdraw funds since December, and the handling fees deducted when withdrawing funds will not be returned. The reasons used include incomplete information, wrong bank information, unaccounted handling fees, in short, various reasons for not withdrawing funds. To put it bluntly, I just want to keep delaying until all the idle and withdrawal fees are deducted! This is a scam platform! Don't be fooled!

ForexTime's blatant disregard for Indian legalities is appalling. Despite being deemed illegal in India, they persist in servicing Indian clients, jeopardizing their safety. I've lodged a complaint with the Ombudsman of Mauritius, urging swift action to suspend their FSC Mauritius license unless they cease Indian operations immediately. This unethical conduct must not go unnoticed; I urge everyone to think twice before engaging with Forextime. Is offering services in a banned country ethical or unethical? It's unequivocally unethical. Explicitly stating non-compliance with Indian laws on their reply to my email while profiting from Indian residents is audacious . Anyone can check the official website of the Reserve Bank of India to verify it's illegal status. My account closure is a result of my complaint against Forextime to the Financial Services Commission, Mauritius. They engage in illicit practices by accepting deposits through local Indian banks, a clear violation amounting to money laundering. Registering with them poses a significant risk, as they might shut down at any time, leading to the loss of your funds. It's highly requested to not sign up and fall for a dubious platform.

FXTM delivers a solid trading experience. Tight spreads and reliable trades make it a go-to platform for many. Customer support is responsive 24/7, providing reassurance. If you're in the forex game, FXTM is worth considering.

This is a very sinister boss. This broker has fallen by more than 100 points, and they deducted IB's rebate. I brought them 4 big clients, don’t work with them, don’t trade with this broker, don’t bring them clients, they are a bunch of scammers, this is my account manager, I want to expose everything about them

I have deposited money into my account. They have NOT ENTERED a BONUS. And when I want to withdraw my money without trading, they suggest that my account has not been approved. Even though I have sent all my documents for 15 days, there has still been no approval.

I haven’t encountered any major problems in trading for the time being. If I encounter any, I will tell you for your reference. Commissions have always been normal.