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Resolved
Slippage is very severe, causing stop loss to fail and blowout
Mediating Parties
TMGM TMGM
Issue

Severe Slippage

Requirement

compensation

Settlement Amount

$274(USD)

Time

35day23hour

Mediation Status
Resolved
FX1554526982
Reply
TMGM
Dear Valued Customer, Thank you for your message. Upon checking our records, we confirm that an explanation regarding this order was provided on 25/09/18. The relevant situation is currently under further investigation. If you have any additional questions, please feel free to contact the TMGM official support team at support@tmgm.com. Thank you for your understanding and continued support. We are always here to assist you.

Reply

Supplemental Materials
FX1554526982
The account manager insulted me and blocked my messages, did not refund the promised commission to the account, and failed to disclose the heavy slippage.

Supplemental Materials

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WikiFX Overseas Customer Service

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Verified
WikiFX Mediation Center

Verified

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FX1554526982
The client manager had a very bad attitude and even swore at the client. The preset stop loss and pending order slippage were extremely severe, causing the loss to expand by 45 times and directly resulting in a margin call. When the client manager registered and operated, they did not inform the client about such significant slippage. The normal slippage spread was only one forty-fifth of that. The client manager swore and refused to accept messages.

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