My emails are basically read but go unanswered. I hope the platform can provide a channel for communication on an equal footing, so we can work together to resolve this issue.

Emails are simply not being answered. Unless you sign the agreement, every email I send out sinks like a stone. Since you're accusing me of trading violations, then provide the evidence.

Dear Valued Customer, Thank you for your email. Regarding the issue you have raised, our investigation indicates that your client is currently under review by the relevant department for suspected trading violations. Please provide the required documents as instructed in our recent email. If you have any further questions, please feel free to contact your account manager or reach out to TMGM official customer support at support@tmgm.com. Thank you for your understanding and support. We are always here to assist you.

I have been trading with TMGM for many years. Around July 2025, I deposited over 200,000 USD. Later, I applied for a withdrawal to facilitate fund turnover, but the platform blocked my withdrawal. Subsequently, on August 19, they sent an email stating that I had engaged in irregular trading, without specifying which account or which order was irregular. They also required me to sign an unfair clause, allowing only the return of my principal, without even specifying the amount of principal—only mentioning a withdrawal of over 4,000 USD that I had applied for that day. This is extremely unreasonable and bullying! I am just an individual retail investor. How could I have the power to manipulate the market? When I incurred losses on the platform, they never mentioned market manipulation. It was only after I made a profit that they brought it up. I emailed them hoping for an open and honest communication, and I was also willing to cooperate with the platform's investigation. However, the platform responded passively and has not replied to me at all! Currently, I cannot log into my account, nor can I access the back office. My core demands: 1. A written response: clearly identify which account and which trade was irregular (provide the account number and trade order number for that order). 2. Unblock my account and refund my principal. Below are my trading records and the email from the platform containing the unfair clause.