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Resolved
It took less than three hours to deposit money into mt5, and it was clearly found that the funds have been transferred successfully, which caused me a loss
Object 
AVATRADE
Issue
Others
Requirement
compensation
Amount
$14,744(USD)
Time
39day7hour
Mediation Progress
Hong Kong 2023-10-06
Resolved 
HULUMIAO
HULUMIAOIreland 2023-09-06
Reply AVATRADE
Gao Ming AvaTrade 80031650 15166009338 In terms of the matter in question, we renewed the contract for swap on weekends due to Brent, so the price gap of contracts needs to be adjusted, which will not affect customer's funds in equity account. We have explained it in detail to the customer.
Reply
Hong Kong 2023-08-28
Contact Broker 
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WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-08-28
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-08-28
Start Mediation HULUMIAO
HULUMIAOThe deposit did not arrive, and I still shirked it for three hours, saying that I would wait, which made me close to liquidation. I was short of this fund support. I told the customer service many times to ask them to advance to my mt5, but they refused. Obviously they have found my deposit certificate and received a deposit notification, but they have not been able to get into the account so far. This kind of situation caused my losses to be compensated, and I should advance the deposit to mt5, but I just refused. Please contact the dealer as soon as possible to let them advance my deposit to mt5 to save my life.
Start Mediation
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