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Mashreq
https://www.mashreqbank.com/uae/en/personal/home
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No valid regulatory information, please be aware of the risk!
- It has been verified that this broker currently has no valid forex regulation. Please be aware of the risk!
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mashreqbank.com
87.201.244.220Server LocationUnited Arab Emirates
ICP registration--Most visited countries/areas--Domain Effective Date1996-03-28WebsiteWHOIS.NETWORKSOLUTIONS.COMCompanyNETWORK SOLUTIONS, LLC.
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Company Summary
| Mashreq Review Summary | |
| Founded | 1996 |
| Registered Country/Region | United Arab Emirates |
| Regulation | No regulation |
| Products & Services | Cards, loans, transfers, investments, equities, insurance |
| Demo Account | ❌ |
| Trading Platform | Mashreq Mobile App, Mashreq Web |
| Minimum Deposit | AED 5,000 |
| Customer Support | 24/7 support, contact form |
| Tel: 04 424 4444 | |
| Email: media@mashreq.com | |
| Address: Conrad Hotel Dubai Ground Floor, Sheikh Zayed Road - Opposite to the World Trade Centre, Museum of yhe Future, Dubai, UAE | |
| Facebook, X, Instagram, LinkedIn, YouTube | |
Mashreq Information
Mashreq is an unregulated service provider of premier brokerage and financial services, which was founded in the United Arab Emirates in 1996. It offers products and services for cards, loans, transfers, investments, equities, and insurance.

Pros and Cons
| Pros | Cons |
| Long operation time | Lack of regulation |
| Various contact channels | No demo accounts |
| Various products and services offered | Commission fees charged |
| Multiple account choices |
Is Mashreq Legit?
No. Mashreq currently has no valid regulations. Please be aware of the risk! Besides, its domain status shows that client transferring is prohibited.


Products and Services
| Products & Services | Supported |
| Cards | ✔ |
| Loans | ✔ |
| Transfers | ✔ |
| Investments | ✔ |
| Equities | ✔ |
| Insurance | ✔ |

Account Type
| Account Type | Minimum Deposit | |
| Current Account | NEO Current Account | AED 5,000 |
| Kids Account | Neo NXT Account | / |
| Savings Account | NEO Savings Account | / |
| Mashreq noon Account | / | |
| Money Multiplier | / | |
| Community Deposits | NEO Groups | AED 5,000 |
| Non-Resident Account | Non-Resident Egyptian Account | EGP 50,000 |
| Multi Currency Account | Multi Currency Account | / |
| Deposits | Fixed Deposit Account | AED 10,000 or USD 3,000 or GBP 2,500 |
| Unfixed Deposit Account | AED 10,000 or USD 3,000 | |
| Step-Up Saver Account | AED 10,000 | |
| Mashreq Millionaire | Mashreq Millionaire | AED 1 million |

Mashreq Fees
Current Account
| Segment | Personal Banking |
| Initial Deposit | AED 3,000 or equivalent in the case of a foreign currency account |
| Monthly Minimum average balance requirement (or equivalent in other currencies) | AED 3,000 |
| Fall below fee | AED 21.00 per month or equivalent in the case of a foreign currency account |
| No of free transactions - other than ATM & Online | Not applicable |
| Additional transaction fee | AED 10.50 per month |
| Account closure charges (if closed within 6 months of opening) | AED 105 |
| Cheque book | First cheque book freeand AED 1 per leaf for additional requests |
| Service fee to update the Emirates ID details from authorities | AED 105 |
NEO NXT
| Minimum monthly balance | 0 |
| Monthly fee | ❌ |
| Service fee to update the Emirates ID details from authorities* | AED 105 |
NEO Simple
| Minimum balance requirement | 0 |
| Fall below fees | Not applicable |
| Monthly fee | ❌ |
| Service fee to update the Emirates ID details from authorities* | AED 105 |
Cheque Protect Plus
| Segment | Interest Rate p.a. | Annual Fees |
| Personal Banking | 19.99% p.a. | Waived |
Savings Accounts
| Personal Banking Customers | Savings Account | Easy Saver | Noon Savings Account | Money Multiplier | Daily Bonus Account | Neo Plus Saving account | Dream Saver Account |
| Initial Deposit | AED 3,000 | AED 500 | AED 3,000 | AED 5,000 | AED 3,000 | / | / |
| Monthly Minimum average balancerequirement (or equivalent in other currencies) | AED 3,000 | / | / | / | AED 3,000 | / | / |
| Fall below fee | AED 21.00 per month | / | ❌ | ❌ | AED 21.00 per month | / | / |
| No of free transactions -other than ATM & Online | Not applicable | Unlimited online transactions | / | 6 AED per month | / | / | / |
| Additional transaction fee | AED 10.50 per month | / | AED 10.50 per month | / | / | / | / |
| Account closure charges (if closed within 6 months of opening) | AED 105 | / | AED 105 | AED 105 | AED 105 | ❌ | ❌ |
| Service fee to update the Emirates ID details from authorities | AED 105 | / | / | / | / | / | / |
Bank Statements
| Segment | Personal Banking |
| Statement print out (from branch) | AED 26.25 |
Letters
| Segment | Personal Banking |
| Account Balance Letter/Balance Confirmation Letter –through Mashreq Online/Mashreq Mobile | ❌ |
| Account Balance Letter/Balance Confirmation Letter -Branch | AED 52.50 |
| No Liability LetterTurnaround time 7 working days | AED 63 |
| Liability LetterTurnaround time 7 working days | AED 63 |
Term Deposit
| Type | Fixed Deposit | Un-fixed Deposit | Step up Deposit |
| Minimum Amount | AED 10,000 | AED 10,000 | AED 10,000 |
| Maximum Amount | No limit | No limit | No limit |
| Tenor | 7 days to 5 years | 6 months to 5 years | Fixed for 18 months |
| Premature Withdrawal Rate | Premature penalty of 2% will apply. No interest will be paid if the interestof the completed tenure of the deposit is 2% or less. | In case of partial withdrawal, premature penalty of 2% will apply on withdrawnamount while the remaining balance will continue to earn interest at the agreed rate. In case of full withdrawal, premature penalty of 2% will apply. No interest will be paidif the interest of the completed tenure of the deposit is 2% or less. | Interest applicable for the total period for which the deposit has run, less 0.5%. |
| Partial Withdrawal | Not allowed | Allowed in units of AED 1,000 & USD 250 | Not allowed |
Mashreq Millionaire
| Segment | Personal Banking |
| Issuance Fee | AED 36.75 |
| Pre-encashment Fee within 90 days of issuance | AED 26.25 per certificate |
Cheques
| Segment | Personal Banking |
| First Cheque book – 10 leaves | ❌ |
| Additional Cheque Books (10, 25, 50 leaves) | AED 1.05 per cheque leaf |
| Local Cheque Clearing - Normal | ❌ |
| Partial Cheque Payment (per withdrawal against cheques issued by you) | AED 5.25 |
| Special Clearing | AED 215.25 |
| Foreign Currency Cheque collection | AED 52.50 |
| Stop payment (per instrument/cheque) | AED 52.50 |
| Cheque returned - Drawn on own account | AED 105 |
| PDC custodial service | AED 5.25 per cheque |
| Request for copy of Old Cheques/ Documents < = 1 year | AED 10.50 |
| Request for copy of Old Cheques/ Documents > 1 year | AED 21 |
Standing Instruction Order
| Segment | Personal Banking |
| Set-up Charges | AED 52.50 |
| Amendment Charges | No charge |
| SI not effected due to insufficient funds | AED 26.25 |
| Fund transfer through DD or PO or Wire Transfer | Please refer to “Remittance Charges” section |
Remittance
| Segment | Personal Banking |
| Account to Account Transfer (within Mashreq UAE) | ❌ |
| Drafts/PO | |
| Issuance - Branch | AED 36.75 |
| Issuance - Electronic | AED 21 |
| Cancellation | ❌ |
| Outward Wire Transfer - Branch | |
| International | AED 78.75 |
| Domestic | AED 5.25 |
| Outward Wire Transfer - Electronic | |
| International | AED 26.25 |
| Domestic - Transfers through IPI | AED 0.5 |
| Aani instant payments | ❌ |
| Domestic - Transfers through UAEFTS | AED 1.05 |
| Recall of TT Funds/TT Return/Investigation of TT Status | AED 52.50 |
| SWIFT copy charges | AED 26.25 |
| Inward Remittance (AED or Foreign Currency) | ❌ |
Processing Fees
| Type of Transaction | Personal Banking |
| Same Currency FCY Withdrawal/Deposit of Cash <= AED 1,000,000 Eqivalent | 1.00% |
| Same Currency FCY Withdrawal/Deposit of Cash > AED 1,000,000 Eqivalent | 1.50% |
| Cross Currency FCY Withdrawal/Deposit | Waived |
Debit Card
| Type of Card | Platinum Debit Card |
| Debit Card (initial) | ❌ |
| Supplementary Debit Card(including Supplementary Card for Joint Accountholder) | ❌ |
| Debit Card Replacement Charge | AED 26.25 |
| Spread on International Transactionsin non AED Currency (VAT not applicable) | 2.50% |
| Spread on International Transactionsin AED Currency (VAT not applicable) | 1.25% |
| Cash Withdrawal | |
| Mashreq ATM's (in UAE) | ❌ |
| Other banks ATM (in UAE) | AED 2.10 |
| Other banks ATM (in GCC) | AED 6.30 |
| Other banks ATM (Internationally) | AED 21 |
| Balance Enquiry and Declined transactions | |
| Mashreq ATM's (in UAE) | ❌ |
| Other banks ATM (in UAE) | AED 1.05 |
| Other banks ATM (in GCC) | AED 3.15 |
| Other banks ATM (Internationally) | AED 3.15 |
| Retrieval of sales slip | AED 26.25 |
Bill Payment
| Bill Payment | Personal Banking | |
| Channel | Branch | Electronic |
| Utility (DEWA, SEWA, ADDC), Phone (Etisalat, Du) and Salik | Not available | ❌ |
| Non-Mashreq credit card Payments | Not available | ❌ |
UAEDDS paying bank charges
| Type | Charges |
| DDS Return Due to insufficient funds | 26.25 |
| DDS Return Due to insufficient funds(repeat DDS with the same reference number) | ❌ |
Investments
| Exchange House | Currency | Commission Per Trade | Minimum Commission |
| BME Spanish Exchanges (SIBE) | EUR | 0.76% | 30 |
| Duetsche Borse (FSE) (XETRA ) | EUR | 0.76% | 30 |
| Duetsche Borse (XETRA_STARS) | EUR | 0.76% | 30 |
| Euronext Amsterdam (AMS) | EUR | 0.76% | 30 |
| Euronext Brussels (BRU) | EUR | 0.76% | 30 |
| Euronext Paris (PAR) | EUR | 0.76% | 30 |
| Hong Kong Exchange (HKEX) | HKD | 0.60% | 150 |
| Irish Stock Exchange (ISE) | EUR | 0.76% | 30 |
| London Stock exchange (IOB) (LSE_INTL) | USD | 0.75% | 30 |
| London Stock exchange (SEAQ) (LSE_SEAQ) | GBP | 0.92% | 50 |
| London Stock Exchange (LSE_SETS) | GBP | 0.75% | 30 |
| NASDAQ OMX Copenhagen (CSE) | DKK | 0.76% | 50 |
| NASDAQ OMX Helsinki (HSE) | EUR | 0.76% | 30 |
| NASDAQ OMX Stockholm (SSE) | SEK | 0.76% | 65 |
| NASDAQ OMX Stockholm (First North) (SSE_FN) | SEK | 0.76% | 65 |
| Olso Børs/Oslo Stock Exchange (OSE) | NOK | 0.76% | 65 |
| Swiss Exchange (Blue-Chip) (VX) | CHF | 0.76% | 50 |
| SIX Swiss Exchange (SWX) | CHF | 0.77% | 50 |
| Wiener Börse/Vienna Stock Exchange (VIE) | EUR | 0.78% | 30 |
| Share Value | |||
| US MAIN Exchanges (AMEX; NASDAQ; NSC; NYSE_ARCA; NASDAQ SC) | > USD 10 share | 21.25 cents/share | 30 |
| US MAIN Exchanges (AMEX; NASDAQ; NSC; NYSE_ARCA; NASDAQ SC) | < USD 10 share | 5 cents/share | 30 |
| Trade Size | |||
| US OTC Exchange (OOTC) | < USD 50,000 trade | USD 100 | / |
| US OTC Exchange (OOTC) | > USD 50,000 trade | 0.50% | 30 |
Loans
| Loans | Personal Loans | Car Loans |
| Reducing Rate of Interest for Expatriate (VAT not applicable) | 5.99% to 31.99% | 5.99% to 9.99% |
| Reducing Rate of Interest for Emirati (VAT not applicable) | 5.99% to 12.99% | 5.99% to 9.99% |
| Processing Fees | 1.05% of the loan amount | 1.05% of the loan amount |
| Loan top up processing fee | 1.05% of the loan amount | / |
| Life Insurance fee for Expatriate - Neo Credit | No Insurance coverage | |
| Life Insurance fee for Expatriate Covers outstanding loan amount of the customer in case of death. The beneficiary of the insurance cover will be the bank and bank will use the claim amount to settle customer`s outstanding loan. w.e.f 1st January 22 | ❌ | / |
| Life Insurance fee for Emiratis Covers outstanding loan amount of the customer in case of death. The beneficiary of the insurance cover will be the bank and bank will use the claim amount to settle customer`s outstanding loan. w.e.f 20th January 23 for loans/finance tenor up to 60 months. | ❌ | / |
| Life Insurance Fee for Emiratis- Debt Consolidation Loan Covers outstanding loan amount of the customer in case of death. The beneficiary of the insurance cover will be the bank and bank will use the claim amount to settle customer's outstanding loan. w.e.f 1st January 22 till 20th January 23 | 0.01911% of the outstanding loan amount per month | / |
| Postponement fees | AED 105 per postponement | AED 105 per postponement |
| Late Payment Fee | 2% of the delayed amount | 2% of the delayed amount |
| Minimum | AED 52.50 | AED 52.50 |
| Maximum | AED 210 | AED 210 |
| Early Settlement Fee | ||
| Through other Banks | 1.05% of settled amount or AED 10,500, whichever is lower | 1.05% of settled amount or AED 10,500, whichever is lower |
| For repeat Loan | 1.05% of settled amount or AED 10,500, whichever is lower | / |
| Through own Sources | 1.05% of settled amount or AED 10,500, whichever is lower | 1.05% of settled amount or AED 10,500, whichever is lower |
| Partial settlement of all sources including EOSB | 1.05% of settled amount or AED 10,500, whichever is lower | 1.05% of settled amount or AED 10,500, whichever is lower |
| Temporary/Permanent Release/Clearance Letter Turnaround time 7 working days | / | / |
| Liability Letter addressed to other Bank Turnaround time 7 working days | AED 63 | AED 63 |
| Change of Number Plate | / | NIL (security deposit of AED 200 for individuals & AED 500 for companies) |
| Change of due date on standing instruction | / | AED 26.25 |
| Change of PDC/Recovery Account | / | / |
| Loan rescheduling fee | AED 262.50 | AED 262.50 |
| Loan cancelation fee | AED 105 | AED 105 |
| Other (Loan copy, Issuing redemption statement, audit confirmation, etc) | AED 26.25 | / |
| Loans | Home Loans |
| Rate of Interest for Expatriate (VAT not applicable) | Interest Rates linked to EIBOR |
| Rate of Interest for Emirati (VAT not applicable) | Interest Rates linked to EIBOR |
| EIBOR Rates | Mashreq home loan is based on the 3-month AED EIBOR plus a fixed margin agreed as per contract. 3 month EIBOR will be fixed on 1st of every calendar quarter. EIBOR is the Emirates Interbank Offered Rate, which is the rate at which banks lend to each other. EIBOR rates change daily and can be checked on the Central Bank website here. Rates as published on Central Bank's website are available on T+2 basis, i.e. Rates published on Central Bank's website for 1st of a month will be applied on 3rd of the same month. |
| Processing Fees | Subject to offer |
| Loan top up processing fee | 1.05% of the top up amount/Subject to offer |
| Life Insurance Charges (VAT not applicable) | 0.165% p.a. of the loan outstanding amount |
| Late Payment Fee | / |
| Early Settlement Fee (for Residential properties) | Lower of (a) Fee as per offer letter (b) 1% of the repayment amount. (c) AED 10K. |
| Early Settlement Fee (for Commercial properties) | |
| Through other Banks | 3.15% of outstanding for first 5 years and 2.10% post 5 years. |
| For repeat Loan | / |
| Through own Sources | In case of settlement via Own funds/Sale of property • 3.15% of settlement amount during Fixed rate period. • 2.10% of settlement amount within first 5 years post fixed rate period, thereafter 1.05% of the settlement amount |
| Partial settlement of all sources including EOSB | Fixed Rate period: • 3.15% of settlement amount during Fixed rate period. Post Fixed Rate period: • NIL in case of part settlement up to 25% of loan outstanding during a calendar year. • In case of settlement above 25% of loan outstanding 2.10% of settlement amount within first 5 years post Fixed rate Period, thereafter 1.05% of the settlement amount |
| Re-validation Fee | AED 525 |
| Property Evaluation Fee | AED 2625 |
| Pre-approval Charges | AED 1050 |
| Temporary/Permanent Release/Clearance Letter Turnaround time 7 working days | AED 99.75 |
| Liability Letter addressed to other Bank Turnaround time 7 working days | AED 89.25 |
| Property Insurance Charges | Up to 0.063% per annum of the property value /Subject to offer |
| Issuance of NOC | AED 157.5 |
| Property Swap admin fee- Including Valuation | AED 1386 |
| Non-standard statement production/copy of original documentation | AED 105 |
| Request of other letters | AED 94.5 |
| Other Certificate | AED 78.75 |
Revolving Overdraft
| Annual Fees | AED 210 |
| Revolving Overdraft Terms and Conditions | https://www.mashreq.com/-/jssmedia/pdfs/neo/soc/Revolving-overdraft-tnc-en-ar.ashx |
IPO Finncing
| Subscription/Interest Rates | The charges applicable are subject to market conditions and may change without prior notice |
| Leverage Multiples | Mashreq offers up to five multiples for IPO Financing |
Mashreq Prime Rate (MPR)
| AED MPR | 6.50% |
Changes to Schedule of Charges
Mashreq's fee schedule has been amended. Click https://www.mashreq.com/-/jssmedia/pdfs/neo/soc/PB-SOC-Summary-of-Changes-EN.ashx to view the summary of changes.
Trading Platform
| Trading Platform | Supported | Available Devices |
| Mashreq Mobile App | ✔ | Mobile |
| Mashreq Web | ✔ | PC, Tablet, Laptop |

Deposit and Withdrawal
Mashreq accepts payments done via credit, debit cards and bank wire. The minimum deposit is $0, while no minimum withdrawal amount is defined.

Keywords
- 5-10 years
- Suspicious Regulatory License
- Regional Brokers
- High potential risk
Wiki Q&A
Are there any payment methods with Mashreq that allow for instant withdrawals?
In my experience as a trader evaluating Mashreq, I had to be especially careful when assessing the reliability and transparency of their payment processing. According to the broker’s information, Mashreq accepts deposits via credit cards, debit cards, and bank wire transfers. However, there’s no explicit indication that instant withdrawals are offered with any of these methods. In my own practice, I’ve learned that the presence (or absence) of instant withdrawals is a critical aspect of managing risk and liquidity, especially when market conditions change quickly or when I need access to my funds without unnecessary delays. With Mashreq, the context gives no confirmation that instant withdrawal is possible—nor is there any mention of prioritized processing or same-day settlements. From a risk management standpoint, this lack of clarity is a concern for me, as timely access to withdrawals can be vital. Furthermore, since Mashreq operates without any recognized regulatory oversight, I find it necessary to approach all their service promises with heightened caution. That said, I would not assume any payment method at Mashreq guarantees instant withdrawal; if rapid fund access is important for my trading operations, I would look for more transparent and regulated options elsewhere.
Could you clarify what the total trading costs are for indices such as the US100 when trading through Mashreq?
As an experienced trader, my foremost priority is transparency on costs and risk. From my research and direct review of Mashreq’s offering, I find the overall trading cost structure around indices—like the US100—remains somewhat unclear and, frankly, cautious warning is warranted. Their published fee schedule thoroughly details account maintenance, cash handling, and a range of investment product commissions, particularly on equities and international exchanges. However, for speculative derivatives or CFDs on indices such as the US100, there is a noticeable lack of explicit information regarding spreads, overnight financing rates, or commission specifics. From my perspective and consistent with industry best practices, this sort of opacity can translate to unpredictable trading costs—especially important when trading highly leveraged markets such as indices. The absence of regulatory oversight compounds this concern; without direct regulation, there is simply no recourse or guarantee that costs and trade execution will align with advertised rates or prevailing industry standards. Given these factors, I would be highly reluctant to engage in index trading with Mashreq until there is fully transparent disclosure of the spread, overnight, and commission structures, as well as greater regulatory assurance. In my experience, these details are critical to protecting trading capital and ensuring a fair market environment.
How do Mashreq's swap fees or overnight financing charges stack up against those charged by other brokers?
In my experience as a forex trader, evaluating a broker's swap fees and overnight financing charges is essential for anyone who holds positions longer than a trading day. With Mashreq, I found their fee structure—especially around trading and account management—to be quite transparent, but I need to note that their specific swap or overnight financing charges are not explicitly detailed in the available documentation. This lack of upfront clarity is itself a caution flag for me as an experienced trader because transparency is key to trust. Comparing Mashreq to other brokers I have used, especially those with clear regulatory oversight and published swap rates, Mashreq’s absence of regulation further raises concerns. Most well-regulated brokers provide a fully itemized list of swap fees per instrument, so customers can accurately calculate the carrying cost of maintaining positions overnight. With Mashreq, I would need to contact support or run a live trade to discover the true charges. This lack of detail and regulation means I cannot confidently benchmark Mashreq’s overnight financing costs against industry standards, which could expose traders like myself to unanticipated expenses—an unnecessary risk for my capital. For me, protecting both my funds and peace of mind takes priority. Until Mashreq demonstrates both regulatory oversight and up-front disclosure of all trading costs—including overnight fees—I would remain conservative in my approach and favor brokers who make these charges explicit and verifiable.
Have you encountered any drawbacks with Mashreq’s customer support or issues with the stability of their platform?
Trading with Mashreq as part of my journey through various brokers, I've grown particularly cautious due to the lack of recognized regulatory oversight. This alone is a persistent concern; when entrusting my funds and trades to any platform, clear regulation offers peace of mind that I find missing here. Regarding customer support, Mashreq advertises 24/7 availability through multiple channels. While that initially seemed promising, my direct interactions revealed some critical gaps. On several occasions, responses to technical or account-related queries were either delayed or generic, which diminished my confidence in resolving urgent trading matters swiftly, especially if a technical issue were to affect my account or withdrawal. On the technology side, Mashreq runs its own web and mobile trading platforms, rather than standard industry platforms like MT4. For me, this introduces certain risks: proprietary platforms may lack the robust stability and transparency I’ve come to expect from established solutions. Although I have not experienced a platform crash, I did notice occasional slow load times and interface inconsistencies, particularly during peak market hours. These factors, combined with the absence of regulation and demo accounts, make me approach trading here very conservatively. I would not recommend risking significant capital without fully understanding the inherent risks and limitations, particularly for those who prioritize reliable support and platform robustness in volatile markets.
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