Company Profile
Company Profile
Review summary
| Key Information | Details |
| Establishment | 2005 |
| Location | Australia |
| Services | Money exchange and transfer |
| Major Traded Currencies | CNY, AUD, USD, HKD, JPY, NZD, EUR, GBP, CAD, SGD |
| Technology Used | Patented computer network, SWIFT payment system |
| Fees | No commission for cash exchanges, fees for TTs |
| Online Platform | Available, allows after-hours transactions |
| Customer Complaints | Issues with withdrawals, unresponsive customer service |
General Information
SUPAY Money Exchange is a currency exchange and remittance service provider that was established in Australia in 2005. The company is licensed under the regulation of the Australian Transaction Reports and Analysis Centre (AUSTRAC) and is subject to the obligations under the AML/ATF Act 2006.
The company uses their own patented state-of-the-art computer network as well as the SWIFT payment system, which is used by more than 10,000 financial institutions and corporations worldwide.
SUPAY doesn't charge commission fees for cash exchanges. For telegraphic transfers (TTs), if clients exchange to RMB and send to China, SUPAY charges AU$18. For other cases, SUPAY charges AU$25. If no exchange occurs, SUPAY will charge a percentage of the clients' TT amount in addition to the TT fees.
Customers can exchange and transfer money online even after hours through the online trading platform, and they can check their account balance and track their transaction history online at any time.
However, there are some reports of SUPAY being a potential scammer. Some customers reported that the withdrawal process took many days and they were asked to pay additional taxes and fees. Finally, they were unable to withdraw the money and could not get in contact with customer service. Also, the app was reported to be unavailable at times.
Here's a table summarizing the key points about SUPAY Money Exchange:
Products and Services
Supay provides personal customers with major foreign currency exchange and transfer services. The tradable currencies include the Chinese yuan (CNY), Australian dollar (AUD), US dollar (USD), Hong Kong dollar (HKD), Japanese yen (JPY), New Zealand dollar (NZD), Euro (EUR), Pound Sterling (GBP), Canadian dollar (CAD), and Singapore dollar (SGD). Supay also offers CNY–AUD two-way exchange and transfer services. They serve both individuals and companies, and their main focus areas include migrant, real estate and property, study abroad, imports and exports business, investing, etc.. They also invite business cooperation with organizations such as real estate agents, migration agents, accountants, lawyers, loan brokers, and industry partners, based on strict compliance KYC conditions.
Exchange Rates
As for exchange rates, specific rates were not found on their website or in other resources. However, they allow clients to pick up the exchange rate day and night through their online trading platform, which could help minimize exchange costs.
The exchange rates below are for reference only:
Contact Information
Supay has several branches in Australia, with contact information as follows:
Level 1, 388-390 Sussex Street Haymarket NSW 2000, Phone: +61 2 9267 8878, Email: service@supay.com.
310 Victoria Ave, Chatswood, NSW, 2067, Phone: +61 2 9570 9600, Email: chatswood@supay.com.
199 Little Bourke Street Melbourne VIC 3000, Phone: +61 3 9654 6690, Email: mel@supay.com.
Ground Floor 27 Market Street Box Hill VIC 3128, Phone: +61 3 9899 0077, Email: boxhill@supay.com.
Shop32F, Sunnybank Plaza, QLD, 4109, Phone: +61 7 3344 1818, Email: bri@supay.com.
72 Gouger Street Adelaide SA 5000, Phone: +61 8 8221 6373, Email: adelaide@supay.com.
Service Hours
Their service hours are typically Monday to Friday from 9:30 to 17:30. Some branches are also open on Saturday from 10:30 to 16:30.
Advantages
Supay uses their own patent state-of-the-art computer network developed over years, as well as the SWIFT payment system used by more than 10,000 financial institutions and corporations worldwide.
They do not charge commission fees for cash exchanges. For telegraphic transfers (TTs), if the clients exchange to RMB and send to China, Supay charges AU$18. For any other cases, Supay charges AU$25. If no exchange occurs, Supay will have to charge a percentage of clients' TT amount in addition to the TT fees.
Through the online trading platform, clients of Supay can exchange and transfer money online even after hours, check their account balance, and track their transaction history online at any time.
Potential Risks
:Some clients have reported issues with Supay. They have reported difficulties with withdrawals taking many days and problems contacting customer service. In some cases, clients were unable to withdraw their money at all. There have also been reports of the app being unavailable. It's important to note that these reports do not represent the experience of every Supay customer, but they do indicate potential risks to be aware of when considering using Supay's services.
Summary
In summary, SUPAY Money Exchange is a company providing foreign currency exchange and transfer services. It uses advanced technology to facilitate transactions and offers an online platform for customers to manage their accounts. However, there have been reports of issues with withdrawals and customer service, leading to some negative customer reviews.
FAQS:
Q: When was SUPAY Money Exchange established？
A: SUPAY Money Exchange was established in 2005 in Australia.
Q: What services does SUPAY Money Exchange provide？
A: SUPAY Money Exchange provides foreign currency exchange and transfer services. They also offer an online trading platform where clients can exchange and transfer money, even after regular business hours.
Q: What currencies can be traded through SUPAY Money Exchange？
A: SUPAY Money Exchange allows for the trading of several major foreign currencies, including the Chinese yuan (CNY), Australian dollar (AUD), US dollar (USD), Hong Kong dollar (HKD), Japanese yen (JPY), New Zealand dollar (NZD), Euro (EUR), Pound Sterling (GBP), Canadian dollar (CAD), and Singapore dollar (SGD).
Q: Does SUPAY Money Exchange charge commission fees for cash exchanges？
A: SUPAY Money Exchange does not charge commission fees for cash exchanges. However, for telegraphic transfers (TTs), they charge fees based on the specifics of the transaction.
Q: Have there been any customer complaints or negative reviews about SUPAY Money Exchange？
A: Yes, there have been customer complaints and negative reviews about SUPAY Money Exchange. Some customers have reported issues with the withdrawal process, such as it taking many days and additional fees being added. Some also reported being unable to contact customer service and the app being unavailable at times.
FX1829679964
United States
invest and you gonna double no that wasn’t true I invest more than 10k $ and he froze my account he said pay taxes after I’m gonna release funds nope his not gonna release nothing I hope those 10k he’s gonna use for his funeral
Exposure
FX3967830776
Hong Kong
The customer service held a bad attitude. Please help report this scam.
Exposure
琪悦
Hong Kong
It was scammer. The withdrawal took more than ten days. It said my bank account was wrong and asked for another deposit of 8,000. I paid it but it still told me to pay a personal tax of 2,000. I thought it could be deducted from the balance. Then the customer service asked me to wait for 7 working days. Finally I could not contacted with them again and the app was unavailable.
Exposure
FX1192241998
Philippines
They gave me a lame reason today when I wanted to withdraw money and turned me down. They must have anticipated the transactions I had open would go against me since they pocketed the money and it completely wiped out my account.
Neutral
瓦哥
Vietnam
This company seems to specialize in currency exchange business... To be honest, I think the bank is the most reliable way to exchange foreign exchange. Otherwise, it’s okay to find someone you know, but this kind of company without any regulatory license is fine. Many people on wikifx have said that they have been cheated.
Neutral
FX3211955395
Taiwan
This was a scam. Someone on the Internet led you to deposit and promised that you could get profits. When you planned to withdraw, it would ask you to pay the fee for the error of the platform. It required many fees such as handling fees. It was an endless scam.
Exposure
FX4048503038
Taiwan
It rejected my withdrawal for the wrong bank account so I paid the fee it required. But then it blamed to my account error. It asked me to pay $70,000 and they paid $30,000. It should be done but I was told I had to pay $30,000 further. I could not withdraw NT $6 million. Please help.
Exposure
สมพง พระประแดง
Thailand
It was a scam. The broker said it could be operated online.
Exposure
琪悦
Hong Kong
SuPAY said my bank account was wrong and asked me to pay taxes and fees. I was unable to withdraw.
Exposure
琪悦
Hong Kong
It was scammer. The withdrawal took more than ten days. It said my bank account was wrong and asked for another deposit of 8,000. I paid it but it still told me to pay a personal tax of 2,000. I thought it could be deducted from the balance. Then the customer service asked me to wait for 7 working days. Finally I could not contacted with them again and the app was unavailable.
Exposure