Global Broker Regulation Inquiry App
About WikiFX

Score

0 1 2 3 4 5 6 7 8 9
.
0 1 2 3 4 5 6 7 8 9
0 1 2 3 4 5 6 7 8 9
/10
The WikiFX Score of this broker is reduced because of too many complaints!

ATFX

United Kingdom United Kingdom | 10-15 years | Trading Env. B |
ECN Account Regulated in Australia | Market Making License (MM) | MT4 Full License | Regional Brokers | High potential risk | Offshore Regulated

https://www.atfx.com/pt/

Website

Rating Index

Trading Env.

Trading Env.

B

Average Execution Latency (ms)

758.3 Poor

MT4/5

Full License

ATFXGM15-DEMO

Australia
Australia
MT4
288

Influence

A

Influence Index NO.1

South Korea South Korea 5.52
The WikiFX Score of this broker is reduced because of too many complaints!

Trading Env.

Speed:D

Slippage:C

Cost:C

Disconnected:AAA

Rollover:AAA

MT4/5 Verification

MT4/5 Verification

Full License

288
Server Name
ATFXGM15-DEMOMT4
Server LocationAustraliaAustralia

Influence

Influence

A

Influence Index NO.1

South Korea South Korea 5.52
Surpassed 79.90% brokers
Business Region Search Statistics Ad Campaigns Social Media Index

Contact

+44 203 957 7777
https://www.atfx.com/pt/
1st Floor, 32 Cornhill, London EC3V 3SG, United Kingdom
WikiFX Risk Alerts
  • WikiFX has received a total of 18 user complaints against this broker, please be aware of the risks and do not be scammed!
2

Basic Information

Registered Region
United Kingdom
Operating Period
10-15 years
Company Name
AT Global Markets (UK) Limited
Abbreviation
ATFX
Employees
--
Email
cs.latam@atfxgm.com
Contact Number
+442039577777
Address
1st Floor, 32 Cornhill, London EC3V 3SG, United Kingdom
FX2644006011

FX2644006011

Unverified

Japan

In early April, while studying abroad in Japan, I received a call from the Hong Kong-based ATFX platform asking me to watch a live trading session on Tencent Video. Subsequently, I decided to deposit $12,000 and let them guide my trades via WeChat. The customer service advertised a 20% stop-loss limit, but on the very same day, they executed trades with 2-3 lots—far exceeding my capital—resulting in massive losses! The commission per lot was as high as $50, and the gold spread remained above 50. Later, the platform replaced my trading mentor, citing poor performance, and after depositing another $5,000, by the end of May, my total capital of $17,000 had suffered a loss of $14,784—an 80% loss rate! From late May to early June, I repeatedly submitted over 10 feedback emails through ATFX’s backend system. The platform then had an account manager contact me, and our communication lasted from June to early September. During this period, without agreeing on a compensation amount, they pressured me to sign a reimbursement application, submit my ID, and even record a facial verification video. After signing, the account manager ignored my messages for a full week. When they finally responded, they delayed the compensation timeline, claiming they were 'waiting for higher-ups’ instructions' and had no further details. In early September, they offered a dismissive $800 compensation. Left with no choice, I consulted a lawyer and uncovered the account manager’s personal details, preparing legal action. The account manager has since blocked me on WeChat. I demand that the platform address my grievances fairly, respond promptly, and contact me directly. My evidence of trading losses is irrefutable, and I’ve already disclosed personal information—I expect the platform to take this seriously, not brush it off. As a student who invested most of my tuition, this compensation is critically important to me!

Exposure

FX2887600788

FX2887600788

Unverified

Australia

Black Platform

Exposure

FX3304444863

FX3304444863

Unverified

United States

ATFX agent induces novices to open accounts, and also provides reverse trading signals in the DingTalk group, causing severe losses to others. Moreover, the DingTalk group is full of accomplices, and the deposits are made into private accounts. The platform and the agent collude together, continuously causing losses to others, fearing that they will report to the police, and then refusing to compensate as promised.

Exposure

Alex05

Alex05

Unverified

India

I’ve been trading with ATFX for several months now, and overall, my experience has been very positive. ATFX offers a clean and intuitive platform that’s ideal for both beginners and experienced traders. The account setup process was smooth, and the real-name authentication ensures transparency and security, which builds trust. One of the standout features is their fast order execution. I’ve rarely experienced slippage or delays, even during volatile market conditions. Their spreads are competitive, especially on major currency pairs like EUR/USD and GBP/USD.

Positive

Positive

FX2887600788

FX2887600788

Unverified

Australia

Hello, I met someone online. She asked me to download BlackRockMax. On it, she asked me to use the TAFX trading platform. Last month, the platform customer service said that I violated the rules and made profits by multiple people. My original capital was only about 15,000 US dollars, and I made more than 30,000 US dollars in two months. I don’t know how to play. Every time I place an order, it is the person I met online who asks me to place an order once a week. The trading platform also fined me. I didn’t want to pay it at that time, saying that it was a scam. The customer service said that I could withdraw the money after paying the fine. The friend online also said the same thing. But after I paid the fine, they said that I violated the rules and had to pay a deposit. Now I don’t know if this platform is real.

Exposure

FX1504767596

FX1504767596

Unverified

Israel

I met a scammer online who convinced me to buy $64,800 worth of U and trade international gold on ATFX. Because I needed to rotate funds, I tried to withdraw $10,000 U, but it never arrived in my account. The next day, my account was prohibited from use and login. What should I do? Is there any kind person or team that can help me?

Exposure

FX3249154585

FX3249154585

Unverified

Jordan

Trades were cancelled, the account was closed, and money was lost after the market closed without any action from the account owner.

Exposure

FX2797988846

FX2797988846

Unverified

Indonesia

when you trade in this broker careful, it will open positions without you knowing and wipe off all your acc balance. i did not even login for this account for very long and suddenly when i open to withdraw my balance today, it shown has a position in history 22nd oct and acc was wiped out!

Exposure

FX2797988846

FX2797988846

Unverified

Indonesia

do not see this a big broker but lives in the misery of the client, position opened itself by the broker without me knowing! what a scam living on the misery of others!

Exposure

FX1021951801

FX1021951801

Unverified

United States

Good Morning! Im unable to withdraw

Exposure

G.          ༽

G. ༽

Unverified

United States

Platform is pretty direct. They keep things transparent, especially about how they calculate fees and interests. There's a bit of a lag sometimes with the updates, but it's manageable. Overall, if you're into trading precious metals like gold, igold is a reliable spot to do that.

Positive

Positive

xiaoyu1

xiaoyu1

Unverified

United Kingdom

Mixed feelings. Their customer service, especially support from staff members like Chrstiaan and Chaema, is top-notch 👍. Still, the lot sizes were a bit tricky for me at first. Unfortunately, I've encountered some issues with withdrawals and fee adjustments that left me scratching my head. While there are areas for improvement, their fast issue resolution and slippage-free trading are quite good👍.

Positive

Positive

Closure

Closure

Unverified

United States

It all started with me spotting a potential profitable foreign exchange trend involving the USD and EUR. The USD had been weak all week, and I suspected it would bounce back soon, given the upcoming positive financial data from the U.S. I decided to position a long trade on the USD/EUR currency pair, anticipating a rise in the USD. The ATFX platform was instrumental in this process. I monitored the currency pair using their real-time charts and even had access to critical economic news updates that had the potential to impact the forex market. Just as I expected, the USD started to show strength after positive U.S. financial data poured in. With a single click on the ATFX platform, my long trade was placed. Throughout the trade, their system worked flawlessly, and my trade was executed at the exact price I had intended. There were no instances of slippage or re-quotes - making the overall trading experience comfortable and free from unnecessary stress. After a few hours, the USD experienced a surge, and I decided to close the trade, pocketing a decent profit. The withdrawal process was quick and hassle-free, with my earnings promptly transferred to my bank account.

Positive

Positive

FX1523321833

FX1523321833

Unverified

Australia

ATFX is awesome, seriously! Their spreads are rock-solid stable, no slippage whatsoever. The MT4 platform is buttery smooth, zero lags. I've been trading on this platform for almost two months now, and I gotta say, I feel super confident here. Big thumbs up!

Positive

Positive

Nelbar

Nelbar

Unverified

Colombia

ATFX is a broker with shortcomings in the fulfillment of its contracts and agreements with clients, in my case they asked me to deposit more money to release the Swap collection, but it was a deception, after making a small withdrawal they asked me for more money to maintain the non-collection of Swap, when this was not agreed upon. BEWARE, this is annoying and not legal.

Neutral

Neutral

Alan124

Alan124

Unverified

New Zealand

Im poor and was put on to this site by a trafer alyissa, she helped me out until tjings went sour with her, neglected to mention the tax side of things. Since then i had to get a loan to pay for the tax, then the site denanded 1399usdt to reverify my binance account, i had to borrow money off sister to pay that. Now i am being accused of laundering money. This seriously looking like scam site to me as wanting another 1269usdt on top of that...if tjis was true then account would have been frozen during investigations mot demanding more money. Reason im doing trading is to get debt free, mow im loosing more than im making...

Exposure

Rose8815

Rose8815

Unverified

United Kingdom

If you are thinking of investing in this ponzi company think again because they will steal your money and get away with it I used 25,000 usd and after making profits, i did what everyone did and that is to withdraw some of it but they didn’t approve but I sued them and i got some of my money

Exposure

心里小 ╯ε╰糾結

心里小 ╯ε╰糾結

Unverified

Colombia

There is nothing I don't love about ATFX. This broker is just amazing! It would get five stars from me without hesitation. Helen was always here to help me. My love for ATFX cannot be expressed in words.

Neutral

Neutral

东风破

东风破

Unverified

Indonesia

I promise you will never see a broker than better ATFX. Let me show you: No commission charged, competitive spreads, trustworthy execution, strictly regulated… Customer support team is also very helpful. everything just perfect.

Positive

Positive

Javed2

Javed2

Unverified

Pakistan

ATFX Broker have scammed with me and manipulated with the market I deposited $820 in ATFX Trading Account and Sell 960 Lyft Share Price on 16.02.Luckily the trade went in my favor But no one can guess what this Cheap Broker has done to me when the market opened, the share price was running at 10.44. At that time this broker was showing me 10.55 Share price With 5,280$ Profit.But as soon as I closed the trade and went to my history board, I am Shocked to see that I have only $2033 profit and the broker cheated me and closed my trade on Share Price 13.91.This is a big cheat by the broker with me.According to this price,return me whatever profit is made,Return Back My Profit As Per Closing Share Price 10.55.This is my request to all, please stay away from this fraud broker.I should get my rights, which this broker has done injustice to me, which has been cheated on me. And I request everyone to complain against this broker.

Exposure

FX1196474486

FX1196474486

Unverified

United States

This company ATFX seems to be reliable, but I read on wikifx that some people say it's a scam platform. I wouldn't trade here just to be on the safe side.

Positive

Positive

Sian

Sian

Unverified

Vietnam

I have traded with ATFX several times, and I have not been disappointed. The spread, trading platform, and service are all pretty good. But it is not necessarily suitable for novices, because he does not provide micro accounts, and the deposit threshold for standard accounts is also a bit high.

Positive

Positive

FX1160259091

FX1160259091

Unverified

Thailand

ATFX is a good trader, trading on it is very easy, and there is no problem with depositing and withdrawing funds. The only problem I think may be that sometimes the customer service can't give effective help, maybe because they are busy. Friends who want to try can open a demo account first to try.

Neutral

Neutral

33
Account Info
Related Personnel
Trading Env.
Transaction Data
Trading Strategy
Business Region
Verified Site
Relationship Map
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Employees
About Us
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News
Wiki Q&A
Comment
MT4/5
Full License MT4
Full License MT4
Full License MT5
Full License MT5
15
MT4 Servers
23
MT5 Servers
98.07
velocityIcon
Average Execution Speed/ms

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Meta Trader 5
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Perfect
Meta Trader 4
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Perfect
Meta Trader 5
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Perfect
Meta Trader 5
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Perfect
Meta Trader 4
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Perfect
Meta Trader 5
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Perfect
Meta Trader 5
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Perfect
Trading Apps
9
All 9
iOS 4
Android 5
logo
ATFX G2P Card
Fund your trading account easily and quickly.
Downloads
745
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ATFX IB Tool
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AT GO
The Future of Trading is Here with AT GO
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Trade on over 300 instruments including forex, stocks, indices, commodities, and more
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113
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ATFX Mobile App
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Trading Env.

Average Execution Speed(ms)
758.3 Poor
Minimum Execution Latency(ms)
111 Good
Minimum Open Latency(ms)
111 Great
Minimum Close Latency(ms)
125 Great
Maximum Open Latency(ms)
1670 Good
Maximum Close Latency(ms)
1891
16.13USD/Lot Good
40.93USD/Lot
Long: -8.67USD/Lot    Short: 3.11USD/Lot
Long: -42.77USD/Lot    Short: 26.06USD/Lot Poor
Average Slippage
2.5 Good
Max Slippage
6 Great
Maximum Positive Slippage
1 Poor
Maximum Negative Slippage
6 Great
Avg. Disconnection Frequency (/day)
0.1 Perfect
Avg. Reconnection Time (ms)
57.5
Ranking: 91 / 124
Tested Users 1,430
Orders 3,868
Used Margin $4,244,598 USD
Data provided by
vpsWikiFX Data provide
Last Updated:2026-04-13 01:00:00

Total Margin Trend

VPS Region UserTrading InstrumentsClosing Time
WashingtonWashington614***XAUUSD04-14 17:26:00
silicon valleysilicon valley375***XAUUSD04-14 17:18:00
FrankfurtFrankfurt320***XAUUSD04-14 17:11:00

Liquidation Rate

0.70%

Liquidation by Symbol

Past 6 Months

Search Sources
Target Language
Market Analysis
Ad Placement

Verified Site

  • United States atfx-vi.com
    141.193.213.11
  • United States atfxworld.com
    104.18.7.212
  • United States atfx-vn.com
    141.193.213.11
  • United States atfxcapital.com
    104.18.27.153
  • United States atfx.com.kh
    141.193.213.10
  • United States atfxchina.com
    104.18.31.23
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Relationship Map

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ATFX

Related Companies

AT Global Markets Intl Ltd(Mauritius)
Mauritius
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Est. Date
AT GLOBAL MARKETS (UK) LIMITED(United Kingdom)
United Kingdom
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Est. Date
ATFX GLOBAL MARKETS (CY) LIMITED(Cyprus)
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AT Global Financial Services (HK) Limited(Hong Kong)
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Est. Date
Employees

Company Profile

Company Profile

Review summary

Quick ATFX Review Summary
Company NameAT Global Markets (UK) Limited
Founded2014
HeadquartersLondon, UK
Regulated ByFCA (UK), ASIC (AU), SFC (HK), CySEC (CY), FSCA (ZA), SERC (KH), FSA (SC), CMA (AE), FSC (MU)
Tradable AssetsForex, precious metals, commodities, stocks, ETFs, share, energies, indices, cryptocurrencies
Demo Account✅ ($50,000 demo money)
Account TypeStandard, Demo
Min Deposit$50
LeverageUp to 500:1
SpreadFrom 0.5 pips
Trading PlatformMT4 and MT5
Payment MethodsVISA / Mastercard / Skrill / Neteller / Perfect Money / Bank Wire
Deposit & Withdrawal Fees
Inactivity Fee$10/month will be deducted from the account balance after 6 months of inactivity.
Customer SupportMon – Fri 08:00 – 18:00 GMT+2, GMT+3 during Daylight Saving Time
Live chat
Email:cs.gm@atfx.com

ATFX Information

ATFX is a global online forex and CFD broker established in 2014, offering trading on various markets including forex, precious metals, commodities, stocks, ETFs, share, energies, indices, cryptocurrencies. The broker also offers Standard accounts. Besides, the demo account is also provided. Regarding trading platform offerings, MetaTrader 4 (MT4) and MT5 are supported.

ATFX's homepage

Pros & Cons

On the positive side, ATFX is a well-regulated broker and offers forced liquidation at a 30% margin level to protect security of clients' funds. It also offers various trading instruments with competitive spreads via the industry-leading MT4 platform. You can also test their trading conditions via risk-free demo accounts.

ProsCons
  • Operates under a strong regulatory frame
  • Limited deposit and withdrawal methods
  • Offers forced liquidation at a 30% margin level
  • Deposit and withdrawal fees charged
  • Various trading instruments
  • $10/month will be deducted from the account balance after 6 months of inactivity
  • Demo accounts available
  • Competitive spreads
  • User-friendly trading platforms MT4 and MT5

Is ATFX Legit?

Yes. ATFX operates under the oversight of multiple authoritative regulatory bodies across key financial jurisdictions, ensuring transparency, client protection, and operational integrity. Its regulatory portfolio spans global hubs (e.g., UK, Cyprus) and strategic regions (e.g., Seychelles, UAE), reflecting a commitment to compliance with diverse market standards.

Market Instruments

ATFX supports trading on CFDs: Precious Metals, Commodities, Stocks, ETFs, Share, Energies, Forex, Indices, Cryptocurrencies.

Asset ClassSupported
ForexYes
Precious MetalsYes
CommoditiesYes
StocksYes
ETFsYes
ShareYes
EnergiesYes
IndicesYes
CryptocurrenciesYes
BondsNo
OptionsNo
FuturesNo

Account Type

ATFX offers a dual trading ecosystem comprising its Demo Trading Account and Standard Trading Account, designed to cater to traders at every stage of their journey—from learning to live execution.

The Demo Trading Account serves as a risk-free entry point, providing a real-time simulated environment with a $50,000 virtual balance. Ideal for novices or those refining strategies, it mirrors live market conditions across MT4 (desktop, mobile, or web), enabling users to practice trading forex, indices, and commodities; test and optimize strategies; build discipline; and master platform navigation (e.g., chart analysis, order execution) without exposing real capital. It eliminates the pressure of financial risk while fostering confidence and familiarity with trading mechanics.

For traders ready to transition to live markets, ATFXs Standard Trading Account delivers a seamless bridge to real-money trading. Linked directly to MT4, this all-in-one account supports diverse instruments (forex pairs, equity indices, commodities) with competitive spreads, minimizing transaction costs. It empowers users to manage funds (deposits/withdrawals), monitor balances, and execute trades or automated strategies, combining essential functionality with accessibility.

Account Type

Leverage

ATFX offers 500:1 leverage depending on the type of trading account and financial instrument.

Non-Trading Fees

Aside from trading fees, ATFX also charges non-trading fees that traders should be aware of.

Deposit Fee
Withdrawal Fee
Inactivity Fee$10/month will be deducted from the account balance after 6 months of inactivity.

Trading Platform

ATFX supports a range of trading platforms and tools tailored to diverse trader needs. MT4® (desktop, web, mobile/tablet) offers flexible trading with 30+ technical indicators and customizable charts, while MT5® expands multi-asset trading capabilities across forex, indices, commodities, stocks, ETFs, energies, and cryptocurrencies with advanced charting and professional execution features.

For strategy replication, ATFX CopyTrade (web-based) enables users to follow and mirror top traders in real time, making it suitable for both beginners and experienced traders. Integrated into MT4/MT5 and the ATFX web platform, Trading Central provides actionable insights with real-time signals and market research across a wide range of instruments.

In addition, the ATFX Support & Resistance Indicator (MT4 & MT5) helps traders identify key price levels directly on charts, supporting more informed technical decision-making across different trading strategies.

Trading Platform

Deposit & Withdrawal

ATFX offers a diverse range of payment and withdrawal methods to ensure convenience and security for its clients. The supported payment systems include:

  • VISA: A widely recognized global payment network for credit and debit cards.
  • Mastercard: Another leading global payment system, facilitating secure transactions via credit and debit cards.
  • Neteller: A digital payment platform enabling fast and secure e-wallet transactions.
  • Skrill: A popular e-wallet service that allows quick transfers and manages digital finances.
  • Perfect Money: A financial service designed for efficient online money transfers and transactions.
  • Bank Transfer: Direct banking solutions for sending or receiving funds through traditional banking channels.

These methods are supported by efficient, automated processes and undergo strict audits to guarantee the safety of users funds, ensuring a reliable and seamless experience for all payment and withdrawal needs.

Deposit & Withdrawal

Customer Support

ATFX customer support can be connected through the following channels:

Live chat, contact form

Email: cs.gm@atfx.com

Headquarters: 1st Floor, 32 Cornhill, London EC3V 3SG, United Kingdom

Contact info

FAQs

What is the minimum deposit requirement for ATFX?

$50 is required to start real trading.

What trading platforms does ATFX offer?

ATFX offers the popular MetaTrader 4 and MetaTrader 5.

Does ATFX offer demo accounts?

Yes. ATFX offers demo accounts with up to $50,000 demo money.

Company Profile

  • 2025 SkyLine Malaysia 2025 SkyLine Malaysia
  • 10-15 years
  • Regulated in Australia
  • Regulated in Hong Kong
  • Regulated in United Kingdom
  • Regulated in Cyprus
  • Regulated in Cambodia
  • Regulated in South Africa
  • Regulated in Seychelles
  • Market Making License (MM)
  • Inst Market Making (MM)
  • Forex Execution License (STP)
  • Derivatives Trading License (EP)
  • MT4 Full License
  • MT5 Full License
  • Self-developed
  • Regional Brokers
  • High potential risk
  • Offshore Regulated

News

ATFX Unites Global Teams at 2026 Gala Dinner Through “Succeeding Beyond Excellence”

News ATFX Unites Global Teams at 2026 Gala Dinner Through “Succeeding Beyond Excellence”

ATFX brought together its global teams in South Korea for the Annual Gala Dinner 2026, a celebration dedicated to recognizing achievements, strengthening connections, and embracing the theme “Succeedi

ATFX Connect Q2 2026 Institutional Edge: How Institutions Find Opportunities in Turbulent Markets

News ATFX Connect Q2 2026 Institutional Edge: How Institutions Find Opportunities in Turbulent Markets

ATFX Connect has released its Q2 2026 edition of Institutional Edge, examining how institutional participants can navigate increasingly volatile market conditions through disciplined strategy and exec

ATFX Trader Magazine: Your Q2 Market Compass

News ATFX Trader Magazine: Your Q2 Market Compass

ATFX has released its Q2 2026 edition of Trader Magazine, providing traders with timely insights into the key forces shaping global financial markets in the months ahead. As market conditions continue

ATFX Strengthens Strategic Engagements Across Key Financial Hubs

News ATFX Strengthens Strategic Engagements Across Key Financial Hubs

ATFX continues to expand its global footprint through strategic engagements across London, Miami and Dubai, highlighting its commitment to international collaboration and industry innovation. Through

ATFX Closes Q4 2025 with USD 817.4 Billion Trading Volume, Ending Year on a High Note

News ATFX Closes Q4 2025 with USD 817.4 Billion Trading Volume, Ending Year on a High Note

Finance Magnates‘ Q4 2025 Intelligence Report highlights a steady rise for ATFX, which recorded USD 817.4 billion in MT4/MT5 trading volume in Q4, contributing to a remarkable total exceeding USD 3.17

“I invested my hard-earned money with Finco, but now I can't withdraw my funds”- User complaint

Exposure “I invested my hard-earned money with Finco, but now I can't withdraw my funds”- User complaint

A User of Finco Capital lodged a complaint On Wikifx against this broker on August 2, 2023. He told that he invested His Hard-earned earnings with Finco, and now he is not able to withdraw his own money.

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Wiki Q&A

How safe is trading with ATFX?

ATFX demonstrates a high level of operational security through its multi-jurisdictional regulatory framework, which includes top-tier licenses from the UK's Financial Conduct Authority (FCA 760555), Australia's ASIC (418036), and Cyprus's CySEC (285/15), providing a robust structure for client fund segregation and dispute resolution. The broker's strong WikiFX score of 7.99, along with top-tier 'AAA' ratings for its swap and platform stability, further indicates a mature and well-established risk control environment for traders.

04-02
United States

Is ATFX regulated?

Yes, ATFX is regulated by multiple major financial authorities globally. The primary entity, AT Global Markets (UK) Limited, holds a full license from the UK's Financial Conduct Authority (FCA). Additional regulatory oversight comes from Australia's ASIC, Cyprus's CySEC, Hong Kong's SFC, South Africa's FSCA, and other regional regulators, forming a comprehensive and credible regulatory portfolio.

04-02
United States

Where is ATFX registered?

ATFX's primary operating entity, AT Global Markets (UK) Limited, is registered in the United Kingdom. The broker has been operating for 10-15 years and maintains a significant global presence with 13 offices spanning Europe, Africa, the Americas, and Asia, serving clients across multiple regions.

04-02
United States

What payment methods does ATFX support?

Specific payment methods for ATFX are not publicly listed in detail. However, as a broker with strong regulatory compliance under the FCA, ASIC, and CySEC, it is standard practice to support major credit/debit cards, bank wire transfers, and several established e-wallet solutions. Prospective clients should consult the broker's official website or client portal for the most current and region-specific funding options.

04-02
United States
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User Comments33

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FX2644006011
Within 1 year
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ATFX's Hong Kong platform falsely advertised a 20% stop-loss line, and their trading guidance resulted in an 80% loss!
In early April, while studying abroad in Japan, I received a call from the Hong Kong-based ATFX platform asking me to watch a live trading session on Tencent Video. Subsequently, I decided to deposit $12,000 and let them guide my trades via WeChat. The customer service advertised a 20% stop-loss limit, but on the very same day, they executed trades with 2-3 lots—far exceeding my capital—resulting in massive losses! The commission per lot was as high as $50, and the gold spread remained above 50. Later, the platform replaced my trading mentor, citing poor performance, and after depositing another $5,000, by the end of May, my total capital of $17,000 had suffered a loss of $14,784—an 80% loss rate! From late May to early June, I repeatedly submitted over 10 feedback emails through ATFX’s backend system. The platform then had an account manager contact me, and our communication lasted from June to early September. During this period, without agreeing on a compensation amount, they pressured me to sign a reimbursement application, submit my ID, and even record a facial verification video. After signing, the account manager ignored my messages for a full week. When they finally responded, they delayed the compensation timeline, claiming they were 'waiting for higher-ups’ instructions' and had no further details. In early September, they offered a dismissive $800 compensation. Left with no choice, I consulted a lawyer and uncovered the account manager’s personal details, preparing legal action. The account manager has since blocked me on WeChat. I demand that the platform address my grievances fairly, respond promptly, and contact me directly. My evidence of trading losses is irrefutable, and I’ve already disclosed personal information—I expect the platform to take this seriously, not brush it off. As a student who invested most of my tuition, this compensation is critically important to me!
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