Octafx not crediting my deposit from two weeks

Hi my name is Syed usman Shah. I am trading on octafx from more than 6 months. On april 12 i deposited Rs40000 which is equivalent to $261 but they have added only 32.75$ which is only Rs5000 i told this issue to support many time they always says our finance team is working on this issue and As soon As possible the will resolve this issue but they haven't able to resolve it so finally i came here after contacting many time to support but they are unable to solve my issue.