The online customer service is quick to respond, but sometimes their solutions are a bit perfunctory. I had a minor bug in the software, and customer service sent me a generic solution that didn't work.
Dear Valued Client, We’re sorry to hear about your experience, and we sincerely apologize for the inconvenience caused. We will continue to strengthen our team’s training and communication skills to further improve service quality. To help us better understand and follow up on the issue, we kindly ask you to provide the approximate time or timeframe when the incident occurred so that we can investigate and resolve it promptly.
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The online customer service is quick to respond, but sometimes their solutions are a bit perfunctory. I had a minor bug in the software, and customer service sent me a generic solution that didn't work.
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