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اردو
Resolved
Hope to resolve this as soon as possible!
Mediating Parties
INFINOX
Issue
Unable to Withdraw
Requirement
Withdrawal
Settlement Amount
$913(USD)
Time
74day4hour

Mediation Status
Hong Kong4h
Resolved
FX2467866881
United Kingdom04-07
Reply
INFINOX
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Reply
Hong Kong03-23
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong03-23
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong03-23
Start Mediation
FX2467866881

I started trading after depositing funds on March 5th. I executed a gold basis trade on this platform on March 18th. At around 5 AM on March 19th, I saw the order was still in my account (the MT5 log can also prove this). Then, when I opened my account again after 7:00 AM, I found the order had been forcibly closed by the system (the margin level was very safe). I then noticed the forced closure time displayed for the order was 1:00 AM. After that, I was unable to trade on my account, and I couldn't deposit or withdraw funds. Subsequently, I contacted the official email. At first, I still held a bit of confidence and hope, hoping the official team would resolve this quickly for me. Then, a bucket of cold water was poured on me—now the official emails aren't even replying anymore!!!
I hope friends who haven't opened an account yet will keep their eyes open and don't get scammed!!!


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Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
