Global Broker Regulation Inquiry App
About WikiFX
Broker Search
English

简体中文

繁體中文

English

Pусский

日本語

ภาษาไทย

Tiếng Việt

Bahasa Indonesia

Español

हिन्दी

Filippiiniläinen

Français

Deutsch

Português

Türkçe

한국어

العربية

اردو

Download
Resolved
My orders were liquidated during the market closure period.
Mediating Parties
Exness Exness
Issue

Others

Requirement

explain

Settlement Amount

$2,400(USD)

Time

111day6hour

Mediation Status
Resolved
WOJIZHULE

Sensitive Information

This content involves sensitive information, so it's hidden by WikiFX

Contact Broker
WikiFX Overseas Customer Service

Contact Broker

Verified
WikiFX Mediation Center

Verified

Start Mediation
WOJIZHULE
There was no prior notification about leverage adjustment before the New Year's market closure. A notification to adjust leverage was sent at 6:25 AM Beijing Time, 35 minutes before the market opened on January 2, 2026. Orders were liquidated at 6:45 AM, and the market opened at 7:00 AM. The liquidation was executed during a period when the market was not yet open, there was no liquidity, and prices had not yet formed. A total of 0.6 lots were involved, with 0.4 lots liquidated. The remaining 0.2 lots were closed with a take-profit of 70 pips at the predetermined price. After filing a complaint, the platform explained that there was no fault on their part and compensated me with 400 USD. However, I suffered a loss of over 2400 USD due to the platform's actions.

Start Mediation

Statement:

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations

To view more

Download the WikiFX App

Select Country/Region
United States
※ WikiFX compiles data from publicly available sources and user contributions. While we endeavor to maintain its accuracy, we do not warrant the information's completeness, accuracy, or timeliness, as it may become outdated. Investors are strongly advised to verify critical details with official sources before making any decisions.
You are visiting the WikiFX website. WikiFX Internet and its mobile products are an enterprise information searching tool for global users. When using WikiFX products, users should consciously abide by the relevant laws and regulations of the country and region where they are located.
consumer hotline:006531290538
Official Email:support@wikifx.com;
Mobile Phone Number:234 706 777 7762;61 449895363
Telegram:+60 103342306
Whatsapp:+852-6613 1970;
License or other information error corrections, please send the information to:qa@wikifx.com
Cooperation:business@wikifx.com