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Resolved
Exness platform tells you that stop loss is useless!
Mediating Parties
Exness Exness
Issue

Severe Slippage

Requirement

compensation

Settlement Amount

$14(USD)

Time

157day18hour

Mediation Status
Resolved
FX2163651622

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FX2163651622
On December 29, 2025, Beijing time at noon, there was no economic data release, no major unexpected events, no gap in price action - the candlesticks were continuous. Yet this scam platform blatantly ignored my stop-loss at 4470 and executed it at the absolute low of 4456! When I contacted customer service, they claimed 'anything beyond 80 pips slippage doesn't count as slippage.' You shouldn't even be operating an exchange! You're just arbitrarily setting prices, manipulating gold prices with extreme volatility to liquidate all your clients - making them realize choosing your platform was a fatal mistake! This isn't the first time - just like NYSE's 'pulling the plug' incident. The moment you dare to set stop-losses, they specifically hunt your stops. Arbitrary pricing! I've been filing complaints with customer service for a month, and every inquiry gets the same canned response...

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