On the morning of September 1st, I applied to deposit $500. After submitting the deposit application, the payment system indicated that the order could not be matched and requested a resubmission, resulting in multiple deposit application records until the order was matched. I transferred the funds within the specified time according to the order information, but it has not been credited. I contacted customer service, and they said they had reported the issue to the payment provider, but the payment provider has not responded. They asked me to wait patiently. It has been over 10 days, and I keep getting the same response. To be honest, I have been using this broker for over 5 years, and this is the first time I have encountered such a situation. I hope the platform can resolve this as soon as possible.