Dear customer, regarding your inquiry, please send an email to the customer support at support@tmgm.com. Please include the account details and the relevant order number in question. We will respond as soon as possible after looking into it. Thank you.

I submitted a withdrawal on the morning of August 11, and it was approved on August 12. But on August 15, my withdrawal was canceled, and I was told there was a problem with my card. I was asked to change my card. After changing the card on the 15th, it was approved instantly, but the funds did not arrive. On the afternoon of the 18th, the platform canceled my withdrawal on its own and then resubmitted a new one. The official website states that it takes 1 to 3 business days for funds to arrive, but it has been a week and the funds still haven't arrived. As a result, I didn't have enough capital to cover margin and got liquidated. I request compensation for the losses caused by the delayed withdrawal.