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اردو
Resolved
Deliberately liquidated my position
Mediating Parties 
FxPro
Issue
Others
Requirement
compensation
Settlement Amount
$180(USD)
Time
32day6hour
Mediation Status
Hong Kong2023-11-10
Solved after user's confirmation 
KM60228
KM60228Hong Kong2023-10-24
Supplemental Materials KM60228
KM60228According to the rule, spot and future gold market open at the same time. But now they say that the market for spot gold opens first. I never experienced such a bad platform before. With a profit of 170 dollars in my account, the liquidation led to an extra loss of 100 dollars. If necessary, I will send the video of liquidation.
Supplemental Materials
United Kingdom2023-10-18
Reply FxPro
Please reach out to us by email, china.support@fxpro.com. And the staff will communicate with you for the problem.
Reply
Hong Kong2023-10-09
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-10-09
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-10-09
Start Mediation KM60228
KM60228XAU/USD opened higher on October 9th. How could my XAU/USD buy order be liquidated? The platform deliberately closed my position at a low price. Please cover my position.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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The platform deliberately closed my position
China
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China
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