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اردو
Resolved
Prospero's agent fraudulently acts as an agent for clients, maliciously extending the agency period, making it impossible for their agent to obtain commission. Is it a personal moral decline or a lack of integrity in family conduct
Mediating Parties
FxPro
Issue
Scam
Requirement
compensation
Settlement Amount
$500(USD)
Time
79day12hour

Mediation Status
Hong Kong2023-07-28
Resolved
PANDENGZHE55555
United Kingdom2023-06-28
Reply
FxPro
Dear customer, we're deeply sorry for your problem. Please contact the customer service by email, China.support@fxpro.com
Reply
Hong Kong2023-05-09
Supplemental Materials
PANDENGZHE55555
I didn't find the customer service chat window after logging in website. These are image evidences.

Supplemental Materials
Hong Kong2023-05-10
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-05-10
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-05-09
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PANDENGZHE55555



There is a problem of falsifying and deceiving customers in the backend of . I am the agent, and the agency department responsible for the entire China region claims that he is the only one solving the problem. This person is a scammer, and in order to prevent the agent from claiming commission, he deceived the agent to extend the transaction period and replaced the commission with a contract. My first transaction was recorded on MT4 on February 6th, while the Pu Hui backend was on February 3rd. According to their requirements for the agent to withdraw commission, there must be three customers with different names and this promotion must be completed within three months. Additionally, all three accounts must have transaction records in order to receive commission. According to their requirements, I must complete the above requirements on May 6th, And the agency department called me and said that as long as I complete these requirements before June 20th, I can confirm with this agency department repeatedly. Isn't it May 6th? He firmly believed that it was June 20th, which prevented me from obtaining my commission. This fraudulent behavior is truly shameful. I asked his agent for recording evidence, but he deliberately did not provide it, which was a serious forgery; After logging into the official website of Puhui, the customer service dialog box will not be displayed. It will only be displayed after you dial 4001203218; Also consulted with the agency department regarding issues, ignored people, had a very poor service attitude, and automatically closed the chat window.




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Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
