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اردو
Resolved
Serious price error for GBP
Mediating Parties 
FxPro
Issue
Severe Slippage
Requirement
compensation
Settlement Amount
$800(USD)
Time
23hour
Mediation Status
Hong Kong2022-11-08
Solved after user's confirmation 
FX4239715819
FX4239715819Hong Kong2022-11-08
Supplemental Materials 
FX4239715819
FX4239715819They agreed to pay 776 US dollars as a compensation, which has not arrived yet so far. I will end the case if receiving the money. Have a good time.
Supplemental Materials
Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong2022-11-07
Supplemental Materials FX4239715819
FX4239715819I have already replied with the information as follows, but as of now the problem has not been dealt with.
Supplemental Materials
United Kingdom2022-11-07
Reply FxPro
Please contact us, china.support@fxpro.com
Reply
Hong Kong2022-11-07
Supplemental Materials FX4239715819
FX4239715819I do not accept the reply you made in such a way. It is not a liquidity problem for happening 2 hours after the market opened.
Supplemental Materials
Hong Kong2022-11-07
Contact Broker 
WikiFX Overseas Customer Service
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Hong Kong2022-11-07
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-11-07
Start Mediation FX4239715819
FX4239715819I have a long order of 3 lots of GBP. The platform price is 1.1342. I click to close the position, but the actual closing price is 1.1309, which is more than 300 pips away from the market price at that time. The closing time is at 8:08:14 Beijing time. Please see the screenshot .
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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