Dear IEXS user, the complaint has been under an investigation jointly conducted by IEXS trading department, compliance department, and trading review department. Now the account's using permission and trading service have been suspended due to being investigated. We have informed the customer of the relevant information at the first time and the customer has got it. And the case will be followed up by the compliance department. The latest information will be sent to the customer by official email in time. Thank you for your information. If you have any questions, please feel free to contact us. Customer service telephone: 400 842 4229; Customer service email: support@iexs.com; Official website: www.iexs.org. Thank you for your support. Have a good time.

I made a crude oil short order at their house on the 24th. I know that the profit and cash withdrawal have not come out since September 7, and I have no idea when I communicated with them. I directly sent me a violation email. I don’t know where I violated the rules. Is it a loss? Is it illegal to make money without breaking the rules? Now I seriously suspect that their family did not put my order on the market and they lost money on their own gambling, so they refused to withdraw the money.