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Resolved
The end of the trading time before the end of the trading session
Object 
ANISFX
Issue
Others
Requirement
2020031845111314470
Amount
$0(USD)
Time
42day12hour
Mediation Progress
Vietnam 2021-12-30
Resolved 
FX4178466333
FX4178466333Saint Vincent and the Grenadines 2021-11-30
Reply ANISFX
The account is unable to track the time of market close.
Reply
Hong Kong 2021-11-18
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-11-18
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Vietnam 2021-11-18
Start Mediation FX4178466333 
FX4178466333send two emails to support staff and there is no reply. I send message to fans page and now response. The problem is weird: 1. the trading ends one hour early than the end of US Shares winter trading session. It is only open at fixed hour, like summer time(16:30 - 22:59). 2. always ends 2 to 5 minutes before US Shares trading time. I attached two pitctures for you to compare time intervals. My computer time is GMT+7 => US Share winter trading sessions will end at 4:00. Reflects for everyone in terms of emergency. If the stop loss is not set in time and liquidate their position in advance at the end of intraday, it is easy to burn the account when the market reverse at the second day.
Start Mediation
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