We checked the operating status of your account on the server, and did not see any related records due to server failure or quotation failure. By viewing your local logs, we determined that the customer's platform failure at the time was caused by the interruption of the connection between the local terminal and the server. Such connection interruption may be related to the occasional IP access restrictions of your local network server provider.

Screen recording is received.

Please contact customer service WeChat: fxeye001.

Only pictures can be uploaded instead of videos. How can I send them to you?

Could you provide us with the video as evidence?

A similar situation happened just now. I took a video this time.

I want to add my compensation claim amount to US 10,000 dollars, because their behavior also affected my trading behavior the next day. I needed to give a smaller stop after each breakout to prevent me from unavailable manual stop when the market was volatile. I can provide my trading records and the trading plan I published on FUTU, which has a clear date and the stop-loss and stop-profit levels determined by me according to the market, This account is used to participate in the followme trading community contest so I can't change it, I can only continue to do trading contests with it.

Though I used the overseas network, IC Markets cut the server when crude oil’s price was soaring. I tried to use other server including American, Japanese and HK, all were disconnected. After checking my local journal, IC Markets blamed it on my EA, which I bought on Taobao. But the EA hadn’t the function of automatic position-closing since closed position on MT4 myself. IC’s cutting the service has broken my trading plan, thus, I only could get a little profit. If needed, I could upload any my trading details including my purchase on Taobao.