Unable to log in and withdraw funds. Every day when I ask customer service, they say: "Your issue has been registered and feedback will be provided," then they hang up the chat. My account balance is still 3857 USD. The last trade was opened on July 6, 2026 at 17:49 and closed on July 8, 2026 at 9:22. After closing the position, I could not log in, use the platform, or withdraw funds. Today is July 31. Up to now, the platform has not given any valid reason or processing result, and has been stalling. I hope to get help through this platform and be able to withdraw the balance.