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FX4140734958
Within 1 year
Unverified

Exposure

On June 28, 2026, I applied to withdraw a USDT amount from the HIBT exchange to the Binance network. The funds have not been credited yet, and there is no final confirmation record on the blockchain. After the withdrawal failed, my account was unilaterally frozen by HIBT on the grounds of "risk control,\" preventing any viewing or operation, and this has continued for over 10 days. During this period, I have contacted HIBT's online customer service and official email multiple times. The customer service only replied with template phrases such as \"under review, please wait patiently,\" never providing any specific evidence of violations or a processing timeline. On July 4, 2026, I sent a formal written demand letter to HIBT, and on July 7, I received a reply stating: \"The account has triggered the risk control review process and is under comprehensive re-examination. Specific trigger details cannot be disclosed at this time. The review result will be notified via email." —This reply is still a template response, without specifying the number of working days required for the re-examination or providing a latest completion date, effectively an indefinite delay. All transactions were legally conducted by me, and the source of funds is legitimate (deposited from Binance, verifiable via blockchain vouchers). My demands: Request HIBT to immediately lift the account freeze, return my assets via the original route, or provide a clear processing timeline with specific dates.

Original

本人于2026年6月28日在HIBT交易所申请提现一笔USDT至币安网络,资金至今未到账,链上也无最终确认记录。提现失败后,本人账户被 HIBT以“风控”为由单方面冻结,无法进行任何查看及操作,至今已持续超过10天。 期间本人多次联系 HIBT 在线客服及官方邮箱,客服仅以“正在审核中,请耐心等待”等模板话术回复,从未提供任何具体违规证据或处理时限。本人于2026年7月4日向 HIBT发送正式书面催告邮件,7月7日收到回复称 “账户已触发风控核查流程,正在综合复核,暂无法披露具体触发细节,审核结果将通过邮件通知” —该回复仍为模板话术,未说明复核具体需要多少工作日,也未给出最晚完成日期,实质上是无限期拖延。 所有交易均为本人合法操作,资金来源清白(从币安入金,有区块链凭证可查)。本人诉求:要求HIBT立即解除账户冻结,将本人资产原路退回,或给出明确的、有日期的处理时间表。

5h

Hong Kong

Unable to Withdraw

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