On March 12, 2026, I deposited 20,000 USDT into the AccuIndex platform (TRC20 chain, transaction time 2026-03-12 07:06:12, transaction ID: 11ca1bb43ac6999e...e8145a070d628d8, verifiable on the blockchain). The deposit process was conducted entirely according to the platform's instructions. My account had no violations or profits; I only requested to withdraw the principal after normal trading. On April 3, 2026, I submitted a withdrawal request for 20,000 USDT through the platform's backend. The platform marked the request as "Approved" on the same day, claiming the funds had been transferred to my cryptocurrency wallet address. However, as of today (May 25, 2026), my wallet has not received the funds, and the platform's claim of "withdrawal" is completely false. To verify the flow of funds, I contacted the platform multiple times via email (support@accuindex.com, marwa.jalal@accuindex.com), requesting the on-chain transaction hash (Tx Hash) corresponding to the withdrawal to verify whether the funds were genuinely transferred. The platform consistently refused to provide this crucial evidence, and all subsequent emails seeking redress went unanswered. Worse still, after I submitted my withdrawal request, the platform arbitrarily restricted my account's trading function, preventing me from placing orders. Later, they delayed the withdrawal under the pretext of "Zoom video verification," a requirement never mentioned during my account opening and deposit process. This is an illegal hurdle added after the fact, severely infringing on my privacy and financial security. I have explicitly rejected this unreasonable demand and repeatedly requested the platform to immediately lift the account restrictions and unconditionally withdraw my funds, but the platform has refused to address this issue. AccuIndex's actions constitute fraudulent withdrawals, malicious delays in repaying user principal, failure to communicate, and illegal addition of withdrawal hurdles, seriously violating the compliance standards of the forex industry and suspected of defrauding users of their funds. I hereby solemnly declare that I demand AccuIndex immediately provide the complete on-chain transaction hash of the 20,000 USDT withdrawal request dated April 3, 2026, to prove the genuine transfer of funds; if they cannot provide valid proof, they must immediately and unconditionally return the 20,000 USDT principal to my wallet address; and they must provide a written explanation and apology for their unwarranted account restrictions, the imposition of additional verification thresholds for violations, and their failure to respond to inquiries. If the platform continues to refuse to address this issue, I will continue to expose the platform's violations through all public channels, including regulatory agencies and social media, and reserve all rights to report the matter to financial regulatory authorities and the police! Complainant: JINGCHAO CHIN