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Previously, profits could be withdrawn freely, but recently, due to the large market fluctuations, profitable trades have been deemed violations, and without providing a concrete reason, the withdrawal channel has been locked, preventing withdrawals.

麦克8
3-5 years
Unverified

Exposure

It was alright before, I could normally withdraw with either profits or losses, but now they've completely stopped allowing withdrawals, and they're just dragging their feet without issuing any documentation. They're asking for my trading records on other platforms, but I only trade with them; how am I supposed to provide trading records for other forex platforms? It's like they're using a shill to prevent withdrawals, making it feel like they're about to abscond. This shameless platform is disgusting.

Original

之前盈利都是可以出的,最近行情大交易赚钱了说违规,又给不出具体的理由直接把出金通道锁了,不让出金

之前还可以,有赚有亏还是正常出入,现在直接就是不给出金了,也不出来什么东西就是拖着不处理。让提供在其他平台交易记录,我只在他家交易,其他外汇平台我怎么去提供交易记录。就是一只托不让出金,感觉像是要跑路。这种不要脸的平台给让人恶心.

22h

Hong Kong

Unable to Withdraw

Reply from official MDM

Thank you for your feedback. Regarding the withdrawal restriction issue you mentioned, we understand your concerns and questions. According to the verification results from our company's compliance and risk control departments, combined with feedback from the liquidity provider (LP), your account's trading behavior has triggered a specialized compliance review. The account is currently under investigation, and therefore related functions (including withdrawals) have been temporarily restricted. Previously, our company has sent you a detailed explanation via email. After preliminary screening, the account's trading involves the use of third-party plugins/scripts, spread arbitrage strategies, and cross-platform hedging, including but not limited to synchronized order placement across multiple platforms, reverse positions, and exploiting quote delays to obtain improper profits. The aforementioned situations have been identified as abnormal trading requiring further investigation. To expedite the processing progress, please ensure that you provide the relevant information and supporting documents (including details of the actual account operator, the plugins or tools used, and whether there are cross-platform or associated account operations) truthfully and within the specified timeframe as required by the email. Your cooperation will help us complete the review more efficiently. Before the review is completed, the account will remain in a read-only state. After the review results are confirmed, we will take appropriate actions regarding the account based on the actual situation. MDM has always been committed to maintaining a fair and transparent trading environment, and all reviews are conducted based on compliance requirements. Thank you for your understanding and cooperation. We recommend that you contact your account manager or official customer service as soon as possible to assist with the process. — MDM Team

Original

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