Dear Customer, We have received your feedback regarding the execution issue of your 2024 XAUUSD gold order #268429 that you mentioned. Although a significant amount of time has passed, we immediately initiated an inquiry upon receiving your feedback. By reviewing the market quotes, transaction records, and execution logs for the relevant order's execution period, based on the aforementioned records, the relevant orders were all executed at the best available market price at the time after the stop-loss was triggered, with no abnormal execution circumstances. Regarding the issue you mentioned about the stop-loss price not matching the actual execution price. According to the MT order execution mechanism, when the market price reaches the stop-loss price, the system automatically executes a close-out at the market price available in the market at that time. It is important to note that price fluctuations are not caused solely by macroeconomic data releases (such as Non-Farm Payrolls). They can also be influenced by various factors such as the trading behavior of market participants and changes in liquidity. During periods of high market volatility, discrepancies may occur between the execution price and the preset price, which is a normal market execution phenomenon. From the existing records, when your order triggered the stop-loss price of 2569.00, the market indeed experienced significant volatility, and the order was executed at the best available market price of 2566.50 at that time, with no abnormalities. Regarding your login issue, upon verification, your account is currently in a security verification status. This situation is typically triggered by the system's security protection mechanism due to reasons such as the account not being logged in for an extended period or login attempts from a different location, and is intended to ensure the security of your funds. If you have any questions, please contact us through official channels.