On this August 4, I bought long for 0.5 lot and set the stop-loss at 1968. At 19:18, there was a gap with the XAU/USD price, which plummeted to 1966. At that time, the lowest on PLOTIO was 1969.1, with a 3-pip spread existing. After I reflected it to the service, it paltered with me without giving no reason. Onus is on your platform, but it kept fending off. Take heed on it.